UPDATE ON COVID-19 – Thursday, April 16th, 2020



To all Family Members:

We are saddened to confirm that a second resident who earlier tested positive for COVID-19 has passed away.

Our thoughts and prayers are with the family during this difficult time.

Please know that we continue to monitor all residents closely and staff are doing everything possible to meet their safety and care needs, including strict adherence to a number of protocols. These include staff removing outside clothing and footwear before entering the premises, staff being screened upon entrance to the building and midway through their shift, and working within an assigned unit and not multiple units. Other steps include appropriate application and removal of personal protective equipment (PPE), and the use of individual slings (cloth component of a personal lift) and closely monitoring hand hygiene practices.

We continue to be in regular contact with Fraser Health Authority representatives and their support, advice and direction is truly appreciated.


Status Update

The total number of affected residents stands at seven, and each remain in isolation. As a matter of course, we continue to monitor our residents and should anyone be symptomatic, they are swabbed, placed in isolation as a precaution until lab result are known, and families are informed.

The total number of staff who remain home and in self-isolation, remains at four.


Communication with all families continues via e-mail. Daily phone calls to family members of the seven directly impacted residents will continue. If there are any changes with respect to other residents, families will be updated immediately.

We are also communicating with our affected staff, who are in self-isolation, three times per week.

Please refer to our daily updates on the Retirement Concepts Website and Facebook Page.


Lockdown at Dufferin Care Centre

The community remains on mandatory lockdown as per the Order of the Medical Health Officer.

We are following Dr. Bonnie Henry’s order to stop sharing staff between facilities.



Today we are fully staffed in the Laundry department but remain short staffed in Dietary, CARE (1RCA) Housekeeping and Recreation departments. Today is our tenth day of “outsourced” meals from Guildford Seniors Village.


We continue to monitor our supplies closely. We have received emergency supplies through our Corporate Procurement as well as Fraser Health.

Our staff continue to show tremendous dedication and commitment in caring for our residents. There was another reminder of how we are all in this fight together, when we received a generous donation of thermometers by a family of one of our residents. We thank all families for their support and cooperation during this difficult period.