Hello everyone,                                                                                               November 10, 2020

As we continue through each phase of the pandemic we grow and learn from each other. We are working together as a team to ensure we follow safe protocols for visitation and Recreation. We want to reassure you that we continue preparations and planning in the event of a Covid outbreak within our community at Nanaimo Seniors Village.  Our team has worked hard making sure we have adequate PPE supplies, and that our team members are trained on usage and best practises.

Our goal is to ensure everyone’s safety.  We are mindful of the growing numbers of positive Covid case across the different Health Authorities.  The NSV team is keeping well informed of Island Health Safety Protocols to ensure the safety of your loved ones. We have a dedicated team of workers and managers from all departments.

For Remembrance Day this year:

Pins, posters, and newspapers will be made available throughout the NSV Community.  Our Recreation Department has been in contact with local elementary school and students will be making cards and letters of thanks for our Veterans.

LTC: On November 10^th will be having a Remembrance days tea at 2:00pm, D2 dining and D1 dining area with nicely decorated tables, scones with strawberry cream cheese, acknowledging our veterans.

Assisted Living: November 11^th Pancake Breakfast in the morning. The Remembrance Day Ceremony will be live streamed on TV, with a Veterans Social in the evening.

Independent Living: November 11^th Pancake Breakfast will run from 9:00AM-11:00AM open for Residents  – while having the Remembrance Day Ceremony will be live streamed on the TV in the Bistro.

On Remembrance Day – at 11:11 am a moment of silence.  At 3:00 we will have a Veterans Social. Residents will be doing a 50/50 draw at the social, with 50% of the proceeds being donated to the legion.

Parking is available in the rear of the building.  Please see the attached diagram with the green arrows for ways to access the front enterance.

Designated Visitors:

As a reminder, smoking is not permitted anywhere on the NSV property.

If you are the Designated Visitor for anyone in Long Term Care:

• Call 250-760-2444 or email –  nsv-familyvisits@retirementconcepts.com
• When you hear the main greeting, please press 7.
• You will be directed to the new mailbox where you can leave a message.  Please remember to state your name, whom you wish to visit and a phone number where you can be reached.

****After your visit you will exit the LTC facility by entering 1199#

For family wanting to visit loved ones in the Assisted Living please contact Reception A/L 250-760-2321.

Visits are be set up for one designated family member at a time following this process:

• Designated visitor will self-screen prior to attending at https://bc.thrive.health/covid19/en
• Family member will meet our reception staff at the front door of the appropriate building.
• We will need to record your temperature and you will be required to sign in and answer some pre-screened questions.
• A medical grade mask will be provided for each visitor, and all visitors are asked to sanitize your hands.
• You will need to wear the face mask provided and you will directed to your loved ones room.
• In order to reduce exposure risks by asking that you enter and exit point A to point B. Please do not enter any of the common areas for the Residents.
• If you are ill or not feeling well please cancel your visit and stay home

There will be no changes for families wanting to visit loved ones in Palliative Care.

Concerns can be sent directly to the General Manager who will assist you with resolution. tdouglas@retirementconcepts.com

• Facetime/skype sessions for out of town please contact nsvrecreation@retirementconcepts.com  or call 250-760-2616 for LTC and for Assisted Living, they can call Amy or Gina in recreation at 250-760-2515 to book an appointment.
• If you were you receiving a weekly facetime/skype and you are now the designated visitor, the facetime/skype calls will cease until further notice.  If you are out of town and unable to be here in person, please see above.

T