December 23, 2020


We would like to take this time to wish everyone a Merry Christmas.  Although this has been such a difficult time for everyone we can celebrate that there is a vaccine on the way and change is around the corner.  Our team of Managers and Staff are working diligently to keep your loved ones safe.  Everyone has really tried to make this Christmas as special as possible for all of our Resident’s here at Nanaimo Seniors Village.

Our new Recreation team are champions and they have really decorated and lit up the halls, corridors and courtyards all around the Village.  They have made a difference for our Residents everyday this month.  The Recreation team is finally complete and we can’t wait to showcase what the New Year will bring when they roll out their new primary roles in LTC.

Christmas Day:


Our team at NSV continues to work diligently to make NSV a better place to live and work.  We are proud of our accomplishments and we want families to know that we are committed to continuous quality improvement.  If you have an idea or a concern please tell someone from our leadership team so we can help.  All of us are eager to make a difference.

We have had a lot of questions about visitors wanting to see their loved ones.  We are encouraging Essential and Designated Visitors to connect with other family members via facetime and skype during their visits.  Instructions will be written out and provided by the Screeners.

We are doing our very best to improve service and quality of life.  We are asking that everyone do their part in order to keep the Residents safe.  Please ensure you are limiting your risk of exposure by keeping interactions within your core bubble.  Visitors please note that parking is limited.  We are unable to allow access to enter at the back of the building so staff and visitors are required to walk around the building to the front entrance for screening.  Please allow yourself plenty of time prior to your visit.  Please see the attached diagram with the green arrows for ways to access the front entrance.

As a reminder, smoking is not permitted anywhere on the NSV property.   We are adhering to strict protocols, you will be required to wear the face mask provided to you, which must be worn at all times during the duration of your visit.  Please ensure that you are going directly to and from your visit.

Please ensure you self -screen prior to attending at https://bc.thrive.health/covid19/en

If you are ill or not feeling well please cancel your visit and stay home.  We can arrange for a face time visit instead.

Visits are set up for one designated family member following this process:

You will need to wear the face mask provided and you will be

If you are the Designated Visitor for anyone in Long Term Care:

****After your visit you will exit the LTC facility by entering 1199#

For family wanting to visit loved ones in the Assisted Living please contact Reception A/L 250-760-2321 between 7:30 am – 4:30 pm (new reception hours)

There will be no changes for families wanting to visit loved ones in Palliative Care.

Concerns can be sent directly to the General Manager who will assist you with resolution. tdouglas@retirementconcepts.com


Thank you everyone and stay safe,

The Leadership Team at Nanaimo Seniors’ Village