December 23, 2020

We would like to take this time to wish everyone a Merry Christmas.  Although this has been such a difficult time for everyone we can celebrate that there is a vaccine on the way and change is around the corner.  Our team of Managers and Staff are working diligently to keep your loved ones safe.  Everyone has really tried to make this Christmas as special as possible for all of our Resident’s here at Nanaimo Seniors Village.

Our new Recreation team are champions and they have really decorated and lit up the halls, corridors and courtyards all around the Village.  They have made a difference for our Residents everyday this month.  The Recreation team is finally complete and we can’t wait to showcase what the New Year will bring when they roll out their new primary roles in LTC.

Christmas Day:

• Chef Mike and his team are working hard to plan for this year’s Christmas feast. There will be a traditional turkey dinner with all of the fixings for everyone in our community.  Chef Mike is coming in on Christmas day to ensure our Residents have a wonderful Christmas dinner.
• Anik our Community Relations Manager will be on site  Christmas  Day In  Assisted Living serving up a wonderful Christmas breakfast for our Residents in Assisted Living.
• Tina General Manager will be walking through the facility to ensure all is well and to greet Residents and thank staff for all that they do.

Our team at NSV continues to work diligently to make NSV a better place to live and work.  We are proud of our accomplishments and we want families to know that we are committed to continuous quality improvement.  If you have an idea or a concern please tell someone from our leadership team so we can help.  All of us are eager to make a difference.

We have had a lot of questions about visitors wanting to see their loved ones.  We are encouraging Essential and Designated Visitors to connect with other family members via facetime and skype during their visits.  Instructions will be written out and provided by the Screeners.

We are doing our very best to improve service and quality of life.  We are asking that everyone do their part in order to keep the Residents safe.  Please ensure you are limiting your risk of exposure by keeping interactions within your core bubble.  Visitors please note that parking is limited.  We are unable to allow access to enter at the back of the building so staff and visitors are required to walk around the building to the front entrance for screening.  Please allow yourself plenty of time prior to your visit.  Please see the attached diagram with the green arrows for ways to access the front entrance.

As a reminder, smoking is not permitted anywhere on the NSV property.   We are adhering to strict protocols, you will be required to wear the face mask provided to you, which must be worn at all times during the duration of your visit.  Please ensure that you are going directly to and from your visit.

Please ensure you self -screen prior to attending at https://bc.thrive.health/covid19/en

If you are ill or not feeling well please cancel your visit and stay home.  We can arrange for a face time visit instead.

Visits are set up for one designated family member following this process:

• Family member will meet our reception staff at the front door of the appropriate building.
• We will need to record your temperature and you will be required to sign in and answer some pre-screened questions.
• A medical grade mask will be provided for each visitor, and all visitors are asked to sanitize your hands.

You will need to wear the face mask provided and you will be

• directed to your loved ones room.
• In order to reduce exposure risks by asking that you enter and exit point A to point B. Please do not enter any of the common areas for the Residents.

If you are the Designated Visitor for anyone in Long Term Care:

• Call 250-760-2444 or email nsv-familyvisits@retirementconcepts.com
• When you hear the main greeting, please press 7.
• You will be directed to the new mailbox where you can leave a message.  Please remember to state your name, whom you wish to visit and a phone number where you can be reached.

****After your visit you will exit the LTC facility by entering 1199#

For family wanting to visit loved ones in the Assisted Living please contact Reception A/L 250-760-2321 between 7:30 am – 4:30 pm (new reception hours)

There will be no changes for families wanting to visit loved ones in Palliative Care.

Concerns can be sent directly to the General Manager who will assist you with resolution. tdouglas@retirementconcepts.com

• Facetime/skype sessions for out of town please contact nsvrecreation@retirementconcepts.com  or call 250-760-2616 for LTC and for Assisted Living, they can call Recreation at 250-760-2515 to book an appointment.

Thank you everyone and stay safe,

The Leadership Team at Nanaimo Seniors’ Village