Guildford Seniors Village - Update - 12 May 2021

Dear Residents’ Family, Friends, Decision-Makers and Guildford Community,

“Enhanced Monitoring” is an infection control process & compliance to protect residents & staff, which continues in the Arbutus Neighborhood at this time:

This means we are not on outbreak but are on heightened precautions & continued preventative measures for the safety of the community.

Enhanced monitoring continues until we are released by the health authorities.

This information will be communicated to you in these emails.

A case of covid was identified (as per May 10) & we are in consult with Public Health regarding continuation of current protocols.
9 residents are in Droplet Precaution
- Nurses have contacted resident decision-makers to inform
- Swabs completed & all 9 results are negative; testing continues as per contact tracing

Please find important information about Guildford Seniors Village’s First & Second Floor Neighborhoods below.

As per Public Health guidance, Enhanced Monitoring & Droplet Precaution protocols are implemented as below:

Until further notice, In-person Visitation is on hold (Virtual Visits only) & No resident outings, with the exception of the Maple Neighborhood.
http://www.bccdc.ca/health-info-site/documents/covid19_longtermcareassistedliving.pdf page 14 & 15 reference to Droplet Precaution

Second Floor Community

In Person Visitation for 2^nd Floor is cancelled until further notice
All inquiries in regards to Virtual Visitation (i.e Skype, Zoom, Facetime & phone calls) or email your message to your loved one, please contact the Recreation Department:

gsv-familyvisits@retirementconcepts.com or 604-582-0808 ext 203

*scheduling subject to staff cohort availability, thank you for understanding

No resident outings
Residents in observance are on droplet precaution:
- Droplet Precaution is supporting resident in their suite (quarantine) with personalized care, in-suite dining, one to one recreation, housekeeping & laundry services, and with consult & compliance with Public Health guidelines.
Family decision makers have been contacted by General Manager/Nurses.

First Floor Community

Dogwood Neighborhood:

In Person Visitation is cancelled & on hold for Dogwood Neighborhood until further notice
All inquiries in regards to Virtual Visitation (i.e Skype, Zoom, Facetime & phone calls) or email your message to your loved one, please contact the Recreation Department:

gsv-familyvisits@retirementconcepts.com or 604-582-0808 ext 203.

*scheduling subject to staff cohort availability, thank you for understanding

No resident outings
Dining continues in Neighborhood Dining Rooms for residents

For any questions, please contact General Manager

cnunes@retirementconcepts.com

Compassionate Or Essential Visits Continue: Support in Care

If your loved one is transitioning in their Life Journey, the Care Team will reach out to Resident Decision Maker in collaboration, to notify and arrange visit.
Care Team will reach out with recommendations for Essential support.

Thank you for your continued support in following all the guidelines & respecting the protocols in place to manage all risk factors. Please:

No food donations at this time, as we are minimizing all risk factors, with focus on each resident and the continued high level care and safety of our community
Recreation Programs as One-To-One Visits & Programs continue in un-affected areas.
Cohorting resident & staff by neighborhood, includes housekeeping services, with extra housekeeping & enhanced sanitizing, and recreation
Strict compliance with PPE, Health Pre-Screen 2x daily for all essential staff & residents continues.
Daily Education regarding PPE, protocols & hand hygiene includes enhanced Huddle Guide.
PPE stock & replenishment is stable

Covid 2^nd Vaccinations are being administered June 14^th to a few remaining residents by consent. *Dates may vary for some residents.

VISITATION

*Welcoming Visitors by appointment: MAPLE NEIGHBORHOOD

*Virtual Visits only for Dogwood Neighborhood & 2^nd Floor until further notice.

NO DROP INS – All Visitors Must Schedule Their Visit or Virtual Visit in advance. Please arrange by:

Request must be a minimum of 24 hours in advance in order to confirm a visit date & time:
Email gsv-familyvisits@retirementconcepts.com
OR Phone 604-582-0808 ext 203 please leave a message Please inform if you plan to walk outside with your loved one *only Access List Visitors can remove resident.

Consider a Virtual Visit -all inquiries in regards to Virtual Visitation (i.e Skype, Zoom, Facetime & phone calls) or email your message to your loved one, please contact the Recreation Department: gsv-familyvisits@retirementconcepts.com 604-582-0808 ext 203.

For visitors who do not use email, or are hearing impaired, visits can be booked on site, with a minimum of 24 hours in advance.

PLANNING A RESIDENT OUTING (or walk) – a minimum of 24 hours advance notice is required: MAPLE NEIGHBORHOOD ONLY

Only visitors who are on the “Resident Access List” are permitted to remove residents from the secured building on an approved & scheduled basis.

A minimum of 24 hours advance notice is required by contacting Recreation who will confirm scheduled date with Nurses that Resident is able to continue with outing (i.e. resident wellness, essential medical appointment):

Email gsv-familyvisits@retirementconcepts.com

OR Phone 604-582-0808 ext 203 please leave a message

Protocols

Strict compliance to all protocols in place corporately as well as directives of the health authorities, continues at Guildford Seniors Village.

This includes preventative & enhanced infection control, monitoring residents’ & staff health closely, and visitor designations.

Deliveries at Lobby Entrance:

Please label your delivery with resident name & suite number, and we will ensure sanitizing and delivery to loved one.
Kindly press the button at the speaker (to your left) to inform our team if you’ve delivered an item in the lobby vestibule.

Essential Services include: