Dear Residents’ Family, Friends, Decision-Makers and Guildford Community,

As of April 27^th, we are observing six residents due to potential exposure to Covid-19.

This is out of caution, we do not have a COVID outbreak at this time.

As a result, precautions implemented are:

• Visitation for 2^nd Floor is cancelled & on hold until further notice with consult with Public Health.
• Residents in observance are on droplet precaution, isolation & care, with in-suite dining, and with consult & compliance with Public Health guidelines
• Family decision makers have been contacted by General Manager
• All residents exhibit no symptoms

Daily communications will be emailed to you at this time.

For any questions, please contact General Manager

cnunes@retirementconcepts.com

For 2^nd Floor Residents:

• Please no food donations at this time, as we are minimizing all risk factors, with focus on each resident and the continued high level care and safety of our community
• Recreation Programs as One-To-One Visits & Programs continue in un-affected areas.
• Cohorting resident & staff by neighborhood, includes housekeeping services, with extra housekeeping & enhanced sanitizing
• Strict compliance with PPE, Health Pre-Screen 2x daily for all essential staff & residents continues.
• Daily Education regarding PPE, protocols & hand hygiene includes enhanced Huddle Guide.
• PPE stock & replenishment is stable
• General updates or information will be sent out in daily emails.

Covid 2^nd Vaccinations are being administered June 14^th to remaining residents by consent, as supply roll out & directives are from local health authorities.

All inquiries in regards to Virtual Visitation (i.e Skype, Zoom, Facetime & phone calls) or email your message to your loved one, please contact the Recreation Department:

gsv-familyvisits@retirementconcepts.com  or 604-582-0808 ext 203.

Thank you for your continued support in following all the guidelines & respecting the protocols in place to manage all risk factors,

General Manager, Camila Nunes

cnunes@retirementconcepts.com

A Message from Administrative Coordinator

Income Tax deadline alert*:    Subsidized programs continue subject to completion of Income Taxes by April 30, 2021.

604-582-0808 ext 120

ctoscano@retirementconcepts.com

Dr. Bonnie Henry updated travel restrictions mandating people not to travel outside their community or health authority; please be mindful when planning to come to Guildford Seniors Village.

This is currently in place until at least May 24^th.

*Please forward this message to your loved ones who are planning to visit their loved one living in Guildford Seniors Village*. 

Guildford Seniors Village is a secured Long Term Care Residence for Seniors:

• All visitors, & any planned outings by Resident Access Person, must be scheduled in advance.

• No Drop Ins.

VISITORS  *Virtual Visits only for 2^nd Floor until further notice. 

ALL VISITORS MUST SCHEDULE THEIR VISIT in advance– please arrange by:

Request must be a minimum of 24 hours in advance in order to confirm a visit date & time:

• Email  gsv-familyvisits@retirementconcepts.com
• OR Phone 604-582-0808 ext  203  please leave a message
  • Please inform if you plan to walk outside with your loved one *only Access List Visitors can remove resident.
  • Consider a Virtual Visit

• For visitors who do not use email, or are hearing impaired, visits can be booked on site, with a minimum of 24 hours in advance.
• Please be mindful of social distancing to other residents.
• Each individual Visitor must complete a Contact Tracing form at the pre-screening station
• Wearing a mask is mandatory at all times:  Mask must be kept on at all times while in the building.

• • For this reason, visitors are not permitted to eat or drink with residents at this time.
•  If inside the building, Visits will take place inside the resident’s suite.

PLANNING A RESIDENT OUTING (or walk) – a minimum of 24 hours advance notice is required:

• Only visitors who are on the “Resident Access List” are permitted to remove residents from the secured building on an approved & scheduled basis.
• A minimum of 24 hours advance notice is required by contacting Recreation who will confirm scheduled date with Nurses that Resident is able to continue with outing (i.e. resident wellness, essential medical appointment):
  • Email gsv-familyvisits@retirementconcepts.com
  • OR Phone 604-582-0808 ext  203 please leave a message

• Please provide photo identification to Lobby Reception/Screening if you are an approved Visitor who is taking resident for a scheduled outing from Guildford Seniors Village; after nurse approval, signature is required to sign out.

• Please wait in lobby; we will bring your loved one to you. 
  • A mask & id card will be provided to Resident for health & safety.
• Upon return, please press buzzer to your right, to return ID card, and resident received by staff on duty at lobby level.

DO

• • Plan ahead, as visit schedule fills up quickly
  • Cancel visit or end visit if you feel unwell during or before your visit
  • Wash or sanitize hands before, during & after visit. Sanitizers are at each suite entrance & throughout residence
  • Pets welcome (leash or carrier)
  • ENJOY your visit with your loved one
  • Follow all provincial guidelines such as staying within your community

DO NOT

X Remove your mask at any time

X Please do not touch your mask (sanitize hands if so)

X Do not drink or eat during your visit

X Drop in without an appointment

We want to thank the kindness of Visitors bringing food to staff as a thank you – however at this time, food cannot be shared due to infection control.

Consider writing a google review to share your appreciation & support!  Your appreciation is respected and valued. 

It is wonderful to see you and welcome you back.  Thank YOU!

Compassionate Or Essential Visits:  support in Care

• If your loved one is transitioning in their Life Journey, the Care Team will reach out to Resident Decision Maker in collaboration, to notify and arrange visit.
• Care Team will reach out with recommendations for Essential support.

Protocols

Strict compliance to all protocols in place corporately as well as directives of the health authorities, continues at Guildford Seniors Village.

This includes preventative & enhanced infection control, monitoring residents’ & staff health closely, and visitor designations.

Deliveries at Lobby Entrance:

• Please label your delivery with resident name & suite number, and we will ensure sanitizing and delivery to loved one.
• Kindly press the button at the speaker (to your left) to inform our team if you’ve delivered an item in the lobby vestibule.
• Wishing to bring food to your loved one?  Vital aspects of safety risks and infection control, include diet texture, nutrition, & food safety (temperature).
  • Please reach out if you would like to discuss suggestions. 604-582-0808

 Essential Services include:

• Onsite Hair Salon
• Mobile Dental Care offering full – service dental & denture care
• Foot Care Services
• Occupational & Physical Therapy
• Music Therapists
• Social Worker & Dietitian

(Please note that Volunteers are not approved yet by local health authority. For interested Volunteer Applicants, please feel welcome to apply via  recreation-gsv@retirementconcepts.com and we will inform you when Volunteering is possible in the future. Thank you for your interest!)

Dining

Spring Menu is enjoyed & Silver Spoons committee provides feedback at monthly Resident Council Meetings.

A special Mother’s Day Menu is planned for May 9^th Lunch & Dinner, accompanied by harpist.

Do you have a special photo of your Mother you would like to share?

We are creating a wonderful display and tribute to mother’s living in Guildford Seniors Village.

You may have a favourite photo from childhood!

Consider taking a photo of it and email to: sbarr@retirementconcepts.com by May 4^th.

#JOY #LOVE #MOM

Resources – Tools For Your Success

https://www.nidus.ca/   

We look forward to welcoming you to monthly Family Council Meeting featuring Aging Well Education   

*Including Joyful Moment guest, http://www.leanneharpsong.com/

Join us virtually by Zoom (or phone option) to discover knowledge, support & understanding.

May 20, 2021   3:30pm – 4:30pm   Part 2:  “Advance Care Planning”

We welcome back Connie Jorsvik of  https://patientpathways.ca/   to answer your questions about navigation in healthcare & the role of decision makers in loved one’s care.

Planning your decision making for yourself or loved one, is an act of creating personal power & clarity, as a vital aspect of optimal living.

• What is the difference between Representation Agreement & Power of Attorney.
• Challenges in LTC or Life’s Journey as Dementia advances- committeeship, how to put decision makers in place
• If decision maker passes away; loved ones of resident in LTC who cares for financial or care decision responsibilities?

Bring a Guest by Zoom!   Especially valuable for loved ones & caregivers.

Meet the Leadership Team for Department Updates & as a Resource for your support.

To RSVP, please email sbarr@retirementconcepts.com or call 604-582-0808 ext 125.

A Zoom invite will be emailed to you.  

Learn & Stay In The Know: Follow us on Social Media    Tips, joy & highlights for successful inspired living

• Facebook    https:/www.facebook.com/retconcepts/
• Instagram   https:www.instagram.com/retirementconcepts
• Weekly updates Guildford Seniors Village Website    https://www.retirementconcepts.com/category/guildford-seniors-village/

Have Any Questions?   

Please call us at 604-582-0808 and we will direct your call.

We wish you continued health excellence,

Your continued safety and health excellence is vital.

from All of Us in Guildford Seniors Village