Guildford Seniors Village -1 May 2021

Dear Residents’ Family, Friends, Decision-Makers and Guildford Community,

We continue “enhanced monitoring” at this time, and in close consult & compliance with Public Health.

This means we are not on outbreak but rather are on heightened precautions & continued preventative measures for the safety of the community.

Please find important information about Guildford Seniors Village’s First & Second Floor Neighborhoods below.

We would like to ensure consistent communications so any information you need is readily available.

All remaining swab tests indicate negative as of yesterday.

One non-Resident has become symptomatic, therefore tested, and we await results.

Leadership is on site throughout week & weekend to ensure support for Guildford Seniors Village Community.

Looking Ahead – Next Week:

There will be another round of point prevalence testing conducted next week.

We will update everyone on the results as we receive them in the daily emails.

As per Public Health, Enhanced Monitoring protocols implemented are as below:

· Until further notice, In-person Visitation is on hold & No resident outings, with the exception of the Maple

Neighborhood.

Second Floor Community

As of April 27th, we are observing with caution six residents due to potential exposure to Covid-19 & managing infection control for resident health:

· All residents exhibit no symptoms

· Visitation for 2nd Floor is cancelled until further notice

· No resident outings

· Residents in observance are on droplet precaution, isolation & care, with in-suite dining, and with consult & compliance with Public Health guidelines

· Swabs completed for exposure contacts – all negative results

· Family decision makers have been contacted by General Manager

· All inquiries in regards to Virtual Visitation (i.e Skype, Zoom, Facetime & phone calls) or email your message to your loved one, please contact the Recreation Department:

gsv-familyvisits@retirementconcepts.com or 604-582-0808 ext 203.

*scheduling subject to staff cohort availability, thank you for understanding

First Floor Community

Dogwood Neighborhood: observation & droplet precaution of four Residents due to potential exposure to Covid 19 has commenced as of April 28th.

· Swabs have been completed for exposure contacts – all negative results

· Visitation is cancelled & on hold for Dogwood Neighborhood until further notice

· No resident outings

· Residents in observance are on droplet precaution, isolation & care, with in-suite dining, and with consult & compliance with Public Health guidelines

· Family decision makers have been contacted by General Manager

· Dining continues in Neighborhood Dining Rooms for residents with exception of in suite dining for residents in observance;

· All inquiries in regards to Virtual Visitation (i.e Skype, Zoom, Facetime & phone calls) or email your message to your loved one, please contact the Recreation Department:

gsv-familyvisits@retirementconcepts.com or 604-582-0808 ext 203.

*scheduling subject to staff cohort availability, thank you for understanding

For any questions, please contact General Manager

cnunes@retirementconcepts.com

Thank you Hjorth Elementary Students!

Your uplifting words for seniors make our world a better place.

Compassionate Or Essential Visits Continue: support in Care

· If your loved one is transitioning in their Life Journey, the Care Team will reach out to Resident Decision Maker in collaboration,

to notify and arrange visit.

· Care Team will reach out with recommendations for Essential support.

Thank you for your continued support in following all the guidelines & respecting the protocols in place to manage all risk factors.

Please:

· No food donations at this time, as we are minimizing all risk factors, with focus on each resident and the continued high level care and safety of our community

· Recreation Programs as One-To-One Visits & Programs continue in un-affected areas.

· Cohorting resident & staff by neighborhood, includes housekeeping services, with extra housekeeping & enhanced sanitizing, and recreation

· Strict compliance with PPE, Health Pre-Screen 2x daily for all essential staff & residents continues.

· Daily Education regarding PPE, protocols & hand hygiene includes enhanced Huddle Guide.

· PPE stock & replenishment is stable.

· Covid 2nd Vaccinations are being administered June 14th to remaining residents by consent, as supply roll out & directives are from local health authorities. *Dates may vary for some residents.

Messages of Strength for Staff

Guildford Seniors Village is a secured Long Term Care Residence for Seniors:

ü Dr. Bonnie Henry updated travel restrictions mandating people not to travel outside their community or health authority; please be mindful when planning to come to Guildford Seniors Village. This is currently in place until at least May 24th

Welcoming Visitors by appointment: MAPLE NEIGHBORHOOD

*Virtual Visits only for Dogwood Neighborhood & 2nd Floor until further notice.

NO DROP INS – All Visitors Must Schedule Their Visit or Virtual Visit in advance.

Please arrange by:

Request must be a minimum of 24 hours in advance in order to confirm a visit date & time:

· Email gsv-familyvisits@retirementconcepts.com

· OR Phone 604-582-0808 ext 203 please leave a message Please inform if you plan to walk outside with your loved one *only

Access List Visitors can remove resident.

· Consider a Virtual Visit -all inquiries in regards to Virtual Visitation (i.e Skype, Zoom, Facetime & phone calls) or email your

message to your loved one, please contact the Recreation Department:

gsv-familyvisits@retirementconcepts.com 604-582-0808 ext 203.

· For visitors who do not use email, or are hearing impaired, visits can be booked on site, with a minimum of 24 hours in advance.

PLANNING A RESIDENT OUTING (or walk) – a minimum of 24 hours advance notice is required:

MAPLE NEIGHBORHOOD ONLY

Only visitors who are on the “Resident Access List” are permitted to remove residents from the secured building on an approved & scheduled basis.

A minimum of 24 hours advance notice is required by contacting Recreation who will confirm scheduled date with Nurses that Resident is able to continue with outing (i.e. resident wellness, essential medical appointment):

Email gsv-familyvisits@retirementconcepts.com

OR Phone 604-582-0808 ext 203 please leave a message

We want to thank the kindness of Visitors bringing food to staff as a thank you- however at this time, food cannot be shared due to infection control.

Consider writing a google review to share your appreciation & support!

Your appreciation is respected and valued. Thank YOU!

Protocols

Strict compliance to all protocols in place corporately as well as directives of the health authorities, continues at Guildford Seniors Village.

This includes preventative & enhanced infection control, monitoring residents’ & staff health closely, and visitor designations.

Deliveries at Lobby Entrance:

· Please label your delivery with resident name & suite number, and we will ensure sanitizing and delivery to loved one.

· Kindly press the button at the speaker (to your left) to inform our team if you’ve delivered an item in the lobby vestibule.

Essential Services include:

· Onsite Hair Salon

· Mobile Dental Care offering full – service dental & denture care

· Foot Care Services, Occupational & Physical Therapy

· Music Therapists, Social Worker & Dietitian

(Please note that Volunteers are not approved yet by local health authority. For interested Volunteer Applicants, please feel welcome to apply via recreation-gsv@retirementconcepts.com and we will inform you when Volunteering is possible in the future. Thank you for your interest!)

Do you have a special photo of your Mother you would like to share?

You may have a favourite photo from childhood!

Consider taking a photo of it and email to: sbarr@retirementconcepts.com by May 4th.

We are creating a wonderful display and tribute to mother’s living in Guildford Seniors Village.

THANK YOU TO ALL who have submitted special photos!

We will be raffling off beautiful hanging floral baskets & ‘Tea For Two’ for all entries.

#JOY #LOVE #MOM