February 24, 2021

 

Hi everyone,

The second Covid vaccinations are scheduled in LTC on March 4th and in Assisted living on March 5th.  All of the 2020 Tax Receipts have been processed and mailed out to families, or hand delivered to Residents in Complex Care and Assisted Living.

We have had a lot of questions about visitors wanting to see their loved ones.  We are encouraging Essential and Designated Visitors to connect with other family members via facetime and skype during their visits.  Instructions will be written out and provided by the Screeners. Please do not call into the IPAD for the facetime visit.  We will call you.

http://www.bccdc.ca/Health-Info-Site/Documents/Visitors_Long-Term_Care_Seniors_Assisted_Living.pdf

We are doing our very best to improve service and quality of life.  We are asking that everyone do their part in order to keep the Residents safe.  Please ensure you are limiting your risk of exposure by keeping interactions within your core bubble.  Visitors please note that parking is limited.  We are unable to allow access to enter at the back of the building so staff and visitors are required to walk around the building to the front entrance for screening.  Please allow yourself plenty of time prior to your visit.  Please see the attached diagram with the green arrows for ways to access the front entrance.

As a reminder, smoking is not permitted anywhere on the NSV property.   We are adhering to strict protocols, you will be required to wear the face mask provided to you, which must be worn at all times during the duration of your visit.  Please ensure that you are going directly to and from your visit.

Please ensure you self -screen prior to attending at https://bc.thrive.health/covid19/en

If you are ill or not feeling well please cancel your visit and stay home.  We can arrange for a face time visit instead.

Visits are set up for one designated family member following this process:

If you are the Designated Visitor for anyone in Long Term Care:

Call 250-760-2444 or email  nsv-familyvisits@retirementconcepts.com

****After your visit you will exit the LTC facility by entering 1199#

For family wanting to visit loved ones in the Assisted Living please contact Reception A/L 250-760-2321 between 7:30 am – 4:30 pm (new reception hours)

There will be no changes for families wanting to visit loved ones in Palliative Care.

Concerns can be sent directly to the General Manager who will assist you with resolution. tdouglas@retirementconcepts.com

 

Thank you everyone and stay safe, NSV Leadership team