To all Family Members:

We hope you are all staying safe and healthy! We are happy to report there continues to be no signs or symptoms of COVID-19 in any of our residents or staff at Dufferin Care Centre, and for that we are very grateful.

Our Finance Manager has issued Tax receipts and is mailing them out to the responsible person by the end of the week. If you receive statements by email you will receive a separate email with your Tax receipt.

Save the date! On March 16th from 6-730 pm we will be hosting the Alzheimers Society in a Zoom workshop on Caregiving during COVID-19”. We will be discussing; challenges of providing care during COVID-19 and how this affects you and the person you’re caring for. How to respond to changes in behaviour and communicate in a meaningful way and the importance of practicing self-care during this time and what that might look like. In the past our families have found these workshops very meaningful. Please RSVP to mtoth@retirementconcepts.com or by calling 604-351-2200. We will email you the Zoom information, once you have registered.

Thank you to all those who attended our first Family Council Meeting. After each meeting we will send out the meeting minutes. We have decided to continue these meetings every 3rd Thursday of the month at 6 pm.

Communication

We will continue to provide families with a weekly email update that will also be posted under COVID updates on our Retirement Concepts website.

Visitor Policy Reminder

Recreation:

The recreation team continue to provide activities to ensure residents can have fun, exercise and socialize with each other in our community. Arts and crafts, exercise, and manicures are just some of the programs that we are enjoying in smaller group activities.

Protocols

Aside from the single visitor policy, we are following the direction of our public health officials and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

 

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended.

Deliveries

**Delivery hours are between 9 am-4 pm Monday-Saturday**

All deliveries will be received at the lobby entrance. All items will be sanitized and delivered directly to the residents’ suite.

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name, suite number, and date it was packaged;
  3. If you are dropping off food for your loved one, according to Fraser Health’s directive the items must be non-perishable ONLY (must be consumed immediately, we cannot store any non-dried goods).
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.