To all Family Members:

We hope you are all staying safe and healthy! We are happy to report that we have no signs or symptoms of COVID-19 in our building with resident and staff, and for that we are very grateful.

Have you received your free postcard in the mailbox from the Govrnment? Wondering what to do with it? Your loved one would love to receive a post card from you. Feel free to send it to Dufferin Care Centre with your loved ones full name and room number.

We have attached the poster for you to attend the Alzheimer Society Zoom workshop on Caregiving during COVID-19. Please save the date for March 16^th from 6-7:30 pm and RSVP to mtoth@retirementconcepts.com or by calling 604-351-2200. We will email the Zoom information, once you have registered. This is perfect for families and loved ones of those who have dementia/Alzheimer’s.

Communication

We will continue to provide families and staff with a weekly email update. This is also posted under COVID updates on our Retirement Concepts website.

Visitor Policy Reminder

• We continue to follow Dr. Bonnie Henry’s direction of ONE designated visitor (we are not permitted to have alternative visitors per the Provincial Health Orders)
• We continue to schedule visits for families 7 days a week. To request Facetime, Window, or In-Person visit times/dates, email this address dcc-familyvisits@retirementconcepts.com or call 604-472-4151 for visitation. Please include your name, contact telephone number, and name of resident in your email. Allow 24-48 hours for reply.
• Please arrive 15 minutes before visitation appointment to complete pre-screening requirements
• AND PLEASE NOTE: Should the community have any type of outbreak, visits will cease immediately

Recreation:

The recreation team continue to provide activities to ensure residents can have fun, exercise and socialize with each other in our community. Arts and crafts, exercise, and manicures are just some of the programs that we are enjoying in smaller group activities.

Protocols

Aside from the single visitor policy, we are following the direction of our public health officials and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• Restricting ALL visitors from the premises/only those who have been deemed essential may enter the building at this time
• Ensuring no staff member is working in multiple facilities
• Staff are screened for their temperature upon entrance to the building, and midway through their shift. Also residents are screened for the temperature twice daily.
• Ensuring ongoing, environmental cleaning and increased frequency of high touch surface cleaning in order to break the chain of infection
• Staff and residents are committed to regular/proper hand hygiene to break the chain of infection, and wash their hands with soap and water and apply hand sanitizer frequently.

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended.

Deliveries

**Delivery hours are between 9 am-4 pm Monday-Saturday**

All deliveries will be received at the lobby entrance. All items will be sanitized and delivered directly to the residents’ suite.

1. Please use plastic bags, not reusable bags;
2. Please label all bags with the resident’s name, suite number, and date it was packaged;
3. If you are dropping off food for your loved one, according to Fraser Health’s directive the items must be non-perishable ONLY (must be consumed immediately, we cannot store any non-dried goods).
4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.