To all Family Members and Friends of Dufferin Care Centre,


Please be advised that our weekly family updates will be discontinued. Our updates will start again if Dufferin Care Centre begins to experience COVID again. We will continue to communicate as per pre-covid with the monthly newsletter, 1:1 meetings, Family council meetings, emails and telephone calls.


Masks are still mandatory in Long-Term Care Homes, so you will be required to wear a mask during your time in/on Dufferin Care Centre property.


We continue to screen any family member that comes into the community. To request a Day Outing, or visitation times/dates email this address dcc-familyvisits@retirementconcepts.com or call 604-472-4151 for visitation.  Please include your name, contact telephone number, and name of resident in your email.  Allow 24-48 hours for reply.


If at any time, your loved one is contact traced or starts to exhibit symptoms, you will be contacted by phone and informed of the next steps.



**Delivery hours are between 9 am-4 pm Monday-Saturday**

All deliveries will be received at the lobby entrance. All items will be sanitized and delivered directly to the residents’ suite.

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name, suite number, and date it was packaged;
  3. If you are dropping off food for your loved one, according to Fraser Health’s directive the items must be non-perishable ONLY (must be consumed immediately, we cannot store any non-dried goods).
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.


Just a reminder: Contact Information of Team Members:


General Manager –Shima Zolfagharkhani



Director of Care -Melissa Palana



Interim Clinical Lead LPN -Cherie Robertson



Support Services Manager -Gord Dyck



Dietician -Eli Balouchi



Recreation Manager -Michelle Vickers



Admin Coordinator – Finance  VACANT



Maintenance Manager -VACANT



Community Relations Manager –Keri Severinski

I don’t know. 


Family Visit Appointments -Screeners



Dufferin Care Centre Team