To all Family Members:

We are proud to remain covid-free at Dufferin Care Centre! Thank you for your continued monitoring and diligence.

With the change in visitations, please note that you are not permitted to come into our home at random. You MUST have a booking for a visit in advance.

Please do not show up at the door without an appointment as you will be turned away.

As a reminder, the vaccine is not 100% effective, and there are new variants going around with increasingly alarming numbers of the general public being infected, that may not be prevented by current vaccines. Please remind your loved ones focus on and continue the practices of hand hygiene, physical distancing, and other safety measures that will keep them safe and healthy.

We are remaining vigilant and ensuring this re-opening is as safe as we can possibly make it for our residents & team members.   The COVID virus remains in our midst. Keep in mind our top priority is managing this re-opening as safely as possible.

We ask for your patience and understanding as we navigate this change. Again, we ask that you share this update with your family & friends who you think will be visiting our loved ones.

Don’t forget to complete your Easter Coloring Contest. Pick up your copy at reception or for staff by the sign-in desk, feel free to add a small photo of your child to attach to the picture, so residents can share and see photos of their young loved ones. I have also attached the PDF version you can print off and drop off at Dufferin Care Centre. Contest entries must be dropped off at Reception by noon on Thursday April 1st. The winners will be picked on April 6th, and announced in the April 8th Covid 19 Update.

We have attached our April Calendars and Newsletter for you to enjoy!

Communication

We will continue to provide families and staff with a weekly email update. This is also posted under COVID updates on our Retirement Concepts website.

Visitor Policy Reminder

• We continue to follow Dr. Bonnie Henry’s direction. Please refer to our guidelines sent out
• We continue to schedule visits for families 7 days a week. To request visit times/dates, email this address dcc-familyvisits@retirementconcepts.com or call 604-472-4151 for visitation. Please include your name, contact telephone number, and name of resident in your email. Allow 24-48 hours for reply.
• Please arrive 15 minutes before visitation appointment to complete pre-screening requirements
• AND PLEASE NOTE: Should the community have any type of outbreak, visits will cease immediately

Recreation:

We are no longer required to social distance and will resume regular recreational activities.

Protocols

• Ensuring no staff member is working in multiple facilities
• Staff and visitors are screened for their temperature upon entrance to the building. Also residents are screened for the temperature twice daily.
• Ensuring ongoing, environmental cleaning and increased frequency of high touch surface cleaning in order to break the chain of infection
• Staff and residents are committed to regular/proper hand hygiene to break the chain of infection, and wash their hands with soap and water and apply hand sanitizer frequently.

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended.

Deliveries

**Delivery hours are between 9 am-4 pm Monday-Saturday**

All deliveries will be received at the lobby entrance. All items will be sanitized and delivered directly to the residents’ suite.

1. Please use plastic bags, not reusable bags;
2. Please label all bags with the resident’s name, suite number, and date it was packaged;
3. If you are dropping off food for your loved one, according to Fraser Health’s directive the items must be non-perishable ONLY (must be consumed immediately, we cannot store any non-dried goods).
4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.