To all Family Members:

We are proud to remain covid-free at Dufferin Care Centre! Thank you for your continued monitoring and diligence.

Our Spring Summer Menu is anticipated to launch in early April! Exciting!!

Are you happy with the care at Dufferin Care Centre? We would love you to tell everyone with a Google review . If you aren’t, please tell us and let us get it right. If you don’t know how to leave us a Google review please ask and we would be happy to show you.

Don’t forget to complete your Easter Coloring Contest. Pick up your copy at reception or for staff by the sign-in desk, feel free to add a small photo of your child to attach to the picture, so residents can share and see photos of their young loved ones. I have also attached the PDF version you can print off and drop off at Dufferin Care Centre. Contest entries must be dropped off at Reception by noon on Thursday April 1st. The winners will be picked on April 6th, and announced in the April 8th Covid 19 Update.

A Message from Admin Co-ordinator Finance:

A reminder to file your taxes for 2020. For subsidized / Fraser Health clients, mandatory filing is required. Please refer to Fraser Health filing tax 2020 information here https://www.fraserhealth.ca/health-topics-a-to-z/home-and-community-care/costs-for-home-and-community-care#.YFEEOCVfMlQ

For Billing, Trust Account, and Contact Info updates, please reach out to Linda Fabio, Admin Co-ordinator Finance.

T: 604-472-4166| lfabio@retirementconcepts.com

Communication

We will continue to provide families and staff with a weekly email update. This is also posted under COVID updates on our Retirement Concepts website.

Visitor Policy Reminder

• We continue to follow Dr. Bonnie Henry’s direction of ONE designated visitor (we are not permitted to have alternative visitors per the Provincial Health Orders)
• We continue to schedule visits for families 7 days a week. To request Facetime, Window, or In-Person visit times/dates, email this address dcc-familyvisits@retirementconcepts.com or call 604-472-4151 for visitation. Please include your name, contact telephone number, and name of resident in your email. Allow 24-48 hours for reply.
• Please arrive 15 minutes before visitation appointment to complete pre-screening requirements
• AND PLEASE NOTE: Should the community have any type of outbreak, visits will cease immediately

Recreation:

The recreation team continue to provide activities to ensure residents can have fun, exercise and socialize with each other in our community. Arts and crafts, exercise, and manicures are just some of the programs that we are enjoying in smaller group activities.

Protocols

Aside from the single visitor policy, we are following the direction of our public health officials and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• Restricting ALL visitors from the premises/only those who have been deemed essential may enter the building at this time
• Ensuring no staff member is working in multiple facilities
• Staff are screened for their temperature upon entrance to the building, and midway through their shift. Also residents are screened for the temperature twice daily.
• Ensuring ongoing, environmental cleaning and increased frequency of high touch surface cleaning in order to break the chain of infection
• Staff and residents are committed to regular/proper hand hygiene to break the chain of infection, and wash their hands with soap and water and apply hand sanitizer frequently.

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended.

Deliveries

**Delivery hours are between 9 am-4 pm Monday-Saturday**

All deliveries will be received at the lobby entrance. All items will be sanitized and delivered directly to the residents’ suite.

1. Please use plastic bags, not reusable bags;
2. Please label all bags with the resident’s name, suite number, and date it was packaged;
3. If you are dropping off food for your loved one, according to Fraser Health’s directive the items must be non-perishable ONLY (must be consumed immediately, we cannot store any non-dried goods).
4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.