Hello family & friends of Rosemary Heights!

We are relieved to tell you that there are no current cases of COVID-19 in our residents or staff here at Rosemary Heights Seniors Village.  We are happy to confirm we have been declared out of our enhanced monitoring outbreak and all residents will no longer be required to isolate if no one displays COVID symptoms.

Should the status of our Community change in any respect, please know that we will immediately contact families. We continue to monitor all residents & staff daily for any symptoms.

We are trusting that you and your families are following the Provincial Health order in a cumulative effort to flatten the curve.  Until January 8th, as per the PHO, residents should only be leaving the building for essential needs/medical appointments only not on any social visits. 

NEW ORDERS: As I am sure most of you have seen Dr. Bonnie Henry’s message that until Jan 8th she wants all of us to limit people we see and stay in our bubbles. We are hoping that you can understand that in order for us to be able to do this, we need your cooperation.

Please note that all visitors are now required to wear a medical mask when coming to Rosemary Heights. Cloth masks are no longer acceptable.

In person visits, calls

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

Designated Visitor schedules will now be accepted in our designated meeting areas. There is no change in Mandate of number of visitors (one only) as per Health Authority – protocols remain as is:

Communication

We will now move to sending out a weekly letter every Thursday to communicate to all the families.  We will also post the weekly updates under Retirement Concepts Covid-19 Updates on our website.

Deliveries and Drop-offs: 

Monday-Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries:

  1. Please use plastic bags, no reusable bags.
  2. Make sure to label all bags with resident name and room number.  No heavy deliveries
  3. Try to limit drop offs to essential items – as we are inundated with drop-offs.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

Thank You 

We wish to thank the families who continue to send us positive, thoughtful kind words of encouragement and we thank you in advance for their anticipated patience and understanding, we do know how stressful this situation can be for you & especially for our residents.

A huge thank you to everyone on our team at Rosemary Heights for your hard work, grace, and persistence!

Wishing each of you continued safety and excellent health.  Take care, and let’s take care of each other.

Stay Safe, stay calm, & stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)