Hello families and friends of Peace Portal Seniors Village,

As of today, we still have 1 resident on the first floor with a confirmed case of Covid-19. The resident is showing no symptoms, and is resting comfortably. We still have 1 team member who is positive, and is self-isolating at home. We do not have any residents or staff showing any symptoms.

Until further notice, the dining room has been closed, family visitations have been cancelled, and all group activities have been paused.

Communication

We will continue to communicate with all families via email on a daily basis. In the event of a positive Covid-19 test result for a staff member or resident, we will provide all families of residents with a daily email update that will be also be posted under Retirement Concepts Covid-19 updates on our websites. We will also phone the families of residents if their loved one has tested positive. Should the condition of any specific resident changes, their family and loved one will be notified immediately.

To inquire about facetime/skype or phone calls, please contact: Sandra Kaethler at skaethler@retirementconcepts.com. At this time we will only be able to offer virtual visits on the 2nd floor until Fraser Health can advise us of what protocols can be in place for 1st floor.

Protocols

BC’s Medical Health Officer has been notified, and the Peace Portal Seniors Village is following protocols established by the Office of the Provincial Health Officer and BC Center for Disease Control.

We will continue to act upon the latest advice of BC’s health ministry, and will adapt our operations as necessary and recommended.

Deliveries Monday – Sunday10am – 2pm.

All deliveries will be received at the lobby entrance vestibule. Only if necessary, this includes medications deliveries from pharmacy, floral, gifts and mail. All items will be held in isolation for 24 hours, sanitized and delivered directly to the residents’ suite.

Dropping items off: We would ask that families please follow these guidelines to ensure loved ones will receive their deliveries in a timely manner.

  1. Please use plastic bags; no reusable bags
  2. Make sure to label all bags with resident name and suite number.
  3. Try to limit drop offs to essential items, for infection control and in consideration of staff to resident care priorities.
  4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe.

 

We wish to thank families and loved ones in advance for their anticipated patience and cooperation as we manage through this event. We also wish to acknowledge our entire leadership and front line team for their untiring efforts and support to ensure the safety of our loved ones

If you have any further questions or inquiries, please don’t hesitate to reach out to either myself or Dupinder Saran who is our Director of Care (dsaran@retirementconcepts.com).  We will be doing our best to be on the floor to support the team and residents, so we may take a bit of time to get back to you but we appreciate your patience and we will do our very best to support you wherever we can!

Sincerely

The Peace Portal Seniors Village Team: