Williams Lake Seniors Village, Community Update, May 1, 2020

 Dear Families,

We hope you are all staying safe and healthy!

NO RESIDENTS are presenting COVID-19 signs or symptoms at Williams Lake Seniors Village. However, we recognize that this is an anxious time for you and your families, and we hope that by sending out these bi-weekly updates, we can provide some reassurance to you on the care of your loved-one.

Should the status of this community change in any respect, please know that we will immediately contact families.

We post these Community Updates on our website every Tuesday and Friday, following the emails to you. Please feel free to share the link below with other family members so they can also keep up to date with the most current information from our community.



We are following the direction of our public health officials to the letter and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

Recreation Program

 The Recreation staff are continuing to conduct one-on-one activities while using best physical distancing practices. The Recreation staff are also going room-to-room each day to check on each resident and to drop off activities to keep resident minds sharp. Again, please remind and motivate your loved ones to participate in these activities.

To the extent staff are able to facilitate Facetime, Skype and window visits for residents they are doing so, amidst their other duties. Please reach out to Andrea, our Therapeutic Recreation Manager’s e-mail at ahodgetts@retirementconcepts.com or call 250-305-3314 to set up a schedule. We will be happy to confirm a date and time to connect you with your loved-one.

At this time, we are asking to please visit with your loved one over the phone or via Skype/Face Time only. At NO time is visiting in our main lobby an option. You will be asked to leave immediately if these precautionary measures are not followed. Thank you for your understanding and helping put your family members and our staff’s health and safety first.

 Main Dining Room

 We are currently delivering all meals to individuals in their rooms. For lunch this delivery starts at approximately 12:00 and dinner at 5:00. Our servers will be wearing gloves and a mask. All meals will be delivered in disposable contains that may be tossed after the resident is finished enjoying their meal.

A hot beverage and snack cart will be available in the afternoon. Our kitchen staff will be going suite to suite offering tea, coffee, fresh baking, fruit and other goodies.

If Required:

All deliveries will be received at the front door. This includes groceries, medications, and gifts. All will be sanitized and delivered directly to the resident’s suites.

Dropping items off: We would ask that families please follow these guidelines as I am sure you want your parent or loved-one to get their deliveries in a timely manner.

  1. Please use plastic bags, no reusable bags
  2. Make sure to label all bags with resident full name and room number
  3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up
  4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe
  5. Please leave all items on the white cart label “DROP OFF LOCATION” outside the Front Door. Our staff will receive the items once you are back in your vehicle.
  6. Items may be dropped off Monday – Friday between 8:00am and 3:30pm. Items dropped off on weekends or after hours will NOT be accepted and will be left outside until the designated time listed above.

PLEASE NOTE THAT OUR DROP OFF HOURS HAVE CHANGED. Due to high volumes of items being dropped off we have changed our drop off hours in order to accommodate thorough sanitization processes and timely deliveries to your loved one’s suite while we are fully staffed. We ask that ALL deliveries be dropped off on the white cart by 3:30pm Monday-Friday. Thank you for your understanding and cooperation during this time.

 Reminders for your loved-one to Stay Safe:

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

  1. Practice social distancing (6 feet apart)
  2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
  3. Avoid touching eyes, nose and mouth
  4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

 We want to thank everyone for their cooperation and patience during this difficult period.

Thank You

Your team at the Williams Lake Seniors Village