Williams Lake Seniors Village, Community Update, July 8 2021

Dear Families, 

Welcome to our latest update at the Williams Lake Seniors Village! 


As our province has entered into phase 3 of the BC restart plan, the rapid changes of restrictions and guidelines have slowed for our communities, this is a welcomed phase. With the significant decrease in weekly changes please be advised that we are transitioning away from weekly community updates effective from, July 8 2021. If we are to experience a + COVID-19 case in our community these communication emails will commence right away to keep all families and friends up to date.


If or when there are significant changes we will send a family communication out to ensure we are capturing any new or added guidelines.


As we shift into a new normal life and these updates stop we want to remind families and friends that our email and phone lines are always open. If you have questions or need clarification on anything please don’t hesitate to reach out! We would love to hear from you.


We look forward to seeing you around the community when you come to visit!



Please help us by reminding each resident daily of the following four items:

  1. Practice social/physical distancing (6 feet apart) when required
  2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and warm water) 20 seconds or greater is so important.
  3. Avoid touching eyes, nose and mouth
  4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

 We ask that families share this information with all parties you believe will be in contact with your loved one. We have all worked so hard together over the last year to keep COVID out of our building. Please remain diligent in your current practice to help keep our home a safe place.

Thank you all for your support and patience as we roll out this new visitation process.  If you have any questions, please do not hesitate to reach out.





Please see below the exciting changes to visitations in Long Term Care, Assisted Living and Independent Living that began April 1st. If you require help or need clarification please don’t hesitate to reach out, we’re happy to help!



We ask families and residents to keep in mind the following requirements:



We have an outdoor space for visiting! This space is for both Long Term Care, Assisted Living and Independent Living families. It is the grassy area to the left of the AL/IL doors. Up to 10 family members can meet here with a resident at one time. These visits must be booked 24 hours in advance by calling the Recreation Department at 250-305-3314. They are for 60 minute time slots and masks must be worn at all times. The space is not accessible by electric wheelchair and is a lawn space without permanent seating.  Please call the Recreation Department if you have any questions regarding our outdoor visits.



Aside from the visiting policy, we are following the direction of our public health officials and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:


All deliveries will be received at the front door. This includes groceries, medications, flowers, and gifts. All will be sanitized and delivered directly to the resident’s suites. If you are attending a scheduled in person visit feel free to bring your supply items with you. After our team sanitizes the items you may take them with you to your visit.

Please remember that NO medications, including cough drops, cough syrup, voltaren gel, etc. should be brought in and given to a Long Term Care resident/loved one. All medications must be received from Care Rx only!

Dropping items off: We would ask that families please follow these guidelines as I am sure you want your parent or loved-one to get their deliveries in a timely manner.

  1. Please use plastic bags, no reusable bags
  2. Make sure to label all bags with resident full name and room number
  3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up
  4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe
  5. Please leave all items on the white cart label “DROP OFF LOCATION” outside the Front Door. Our staff will receive the items once you are back in your vehicle.
  6. Items may be dropped off Monday – Sundaybetween 8:00am and 3:30pm.

    Please DO NOT drop off items after hours, they will not be accepted and will be left outside until the designated time listed above.  Due to high volumes of items being dropped off our drop off hours are set to accommodate thorough sanitization processes and timely deliveries to your loved one’s suite while we are fully staffed. We ask that ALL deliveries be dropped off on the white cart by 3:30PM daily.

    Thank you for your understanding and cooperation during this time.



Protecting our communities and their loved ones is our top priority at Retirement concepts.  The benefits of this social interaction are said to currently outweigh the risks of COVID-19 and we are thrilled to be able to see families together again. Please understand there are still risks associated with this and our guidelines and protocols are in place to do all we can to keep our community safe. Any non-compliance of the current requirements and guidelines may result in the visit being suspended. We ask families and friends to practice safety and caution in order to keep all of our residents and team members safe and healthy during this time.


Lastly, we encourage everyone to keep within the provincial guidelines in your daily lives. As restrictions ease, your loved ones safety is also in your hands. Performing hand hygiene, proper PPE, self-monitoring for symptoms and enhanced sanitization in your day to day is now more important than ever.

Thank You,

Your Team at the Williams Lake Seniors Village