Community Update, Williams Lake Seniors Village, January 7 2021


Dear Families of Williams Lake Seniors Village:


All residents and all staff that were identified through contact tracing have been swabbed and all test results have come back NEGATIVE. At this time no other residents and/or staff members are symptomatic.  We remain with one COVID + resident and one COVID + staff.


We continue to have direct contact daily with those family members who loved one is COVID +. For all other family members or friends that are the primary contact, these regular communications are sent out and are available on our website.


We are so proud of our entire team and community, they have worked tirelessly to ensure this virus was not spread throughout. All our enhanced safety protocols and measures have proven successful. At this time, we will continue to be in an observation and caution pattern, we will assess daily and could see some restrictions lifted soon.


There have been many questions in regards to the COVID 19 vaccine and the role out for all our residents that currently reside in our building. The information made available by the health authority is limited at this time however, we do know that we are due to receive consent and information packages by end of week. As soon as we know the when and the how, we will put out immediate communications. We all are advocating to get this vaccine in the arms of our most vulnerable as soon as possible!


The commitment, dedication, compassion and positivity of our staff is inspiring, all those we serve are in great hands. Thank you for your unwavering support, confidence and kindness during this difficult and unprecedented time. Together we are all Williams Lake Seniors Village strong.


Unless or until there are any significant changes to be communicated we will be sending community update out on an “as needed basis” and will resume family emails as usual- every Thursday.  If you don’t receive an email please assume that no news is good news.


The below information may seem repetitive but we do include it in every email so that you have any information you require readily available.


December 28th we had a resident living in the eagle view unit, test positive for the COVID-19 virus. As a result of this, we have been declared on outbreak by the health authorities.


We are well prepared to look after this situation as we have been involved in COVID drills and preparedness programs since early in the pandemic.


We have put into action a number of protocols below, with the goal of protecting our residents as best we can:


Contact tracing between the individual and any other staff or residents and appropriate swabbing/testing will be done.

If your family member requires testing, you will be contacted by phone.


Please remind your loved one to reach out to us if they are feeling at all unwell. We know sometimes people don’t want to feel like they are disturbing anyone or feel that it’s a nuisance to call us over a sore throat but it never is. We are here to be there for them. Nothing is too little and we want to ensure we are on top of everything.


We have closed the dining room to reduce contact, and asked our residents to isolate themselves in their rooms, where meals will be provided by tray service.


We are grouping our staff into cohorts, responsible for designated areas of our Community.  This means a specific set of staff will care for the same small group of residents, and not be exposed to the entire residence.  This reduced contact provides increased protection to your loved ones.


Unfortunately, we must also cancel all family visitations and pause any recreation or social activities.  Unless medically essential, we ask all residents to cancel any outside appointments.


We have notified our health authority and will work together with them for further testing, monitoring and prevention protocols. These events will be communicated to you in daily communications such as this, which will also be posted to the Community Update Section of our Website after it is sent out to you.  If you have other family or friends who would like to be updated, please feel free to direct them to www.retirementconcepts.com

We would like to thank you in advance for all for your understanding, patience and support as we may not be able to answer your calls or emails right way. Staff are focused on the safe care of our residents.


All deliveries continue to be received.  All items are sanitized and delivered directly to the resident’s suites.

When dropping items off, we ask families to please follow the guidelines below in order to ensure that your loved one gets their deliveries in a timely manner:

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with resident’s name and room number;
  3. Please limit drop-offs to essential items; and
  4. If sending food or drinks please send single serve disposable items. Please do not send homemade food, fruit, or items that need to be refrigerated to any residents residing in Long Term Care.



We wish to thank staff, residents and families for their cooperation and understanding, we will continue to keep you updated and informed.




Your team at the Williams Lake Seniors Village