Community Update, Williams Lake Seniors Village, January 2 2021:
Dear Families of Williams Lake Seniors Village:
The commitment, dedication, compassion and positivity of our staff is inspiring, all those we serve are in great hands.
Staff and residents that had been in contact with the COVID positive individual were tested, (swabbed) for the virus. Family members of anyone that received testing has been contacted by phone. Any results will be delivered to them directly as well.
To date we have received 4 results for residents , all have been negative. We continue to be diligent in all our enhanced protocols for the continued safety of those persons in our care and our staff.
We have swabbed six additional asymptomatic (non symptomatic) residents for COVID-19 that had direct contact with the COVID-19 positive employee. These residents are on isolation and are doing well.
We remain calm, collected and kind as we navigate through these changes. All those employees impacted have been notified and are in great spirits. We will update as we receive results.
All families of residents who will be tested will have direction communication from us. The results are still pending and we will inform you of the outcome as soon as we receive the information.
As an added safety precaution a deep sanitization clean and spray took place January 1st at 9:30 PM. We have added this to our regular bi-hourly sanitization practices.
Please remind your loved one to reach out to us if they are feeling at all unwell. We know sometimes people don’t want to feel like they are disturbing anyone or feel that it’s a nuisance to call us over a sore throat but it never is. We are here to be there for them. Nothing is too little and we want to ensure we are on top of everything.
The below information may seem repetitive but we do include it in every email so that you have any information you require readily available.
December 28th we had a resident living in the eagle view unit, test positive for the COVID-19 virus. As a result of this, we have been declared on outbreak by the health authorities.
We are well prepared to look after this situation as we have been involved in COVID drills and preparedness programs since early in the pandemic.
We have put into action a number of protocols below, with the goal of protecting our residents as best we can:
Contact tracing between the individual and any other staff or residents and appropriate swabbing/testing will be done.
If your family member requires testing, you will be contacted by phone.
We have closed the dining room to reduce contact, and asked our residents to isolate themselves in their rooms, where dinners will be provided by tray service.
We are grouping our staff into cohorts, responsible for designated areas of our Community. This means a specific set of staff will care for the same small group of residents, and not be exposed to the entire residence. This reduced contact provides increased protection to your loved ones.
Unfortunately, we must also cancel all family visitations and pause any recreation or social activities. Unless medically essential, we ask all residents to cancel any outside appointments.
We have notified our health authority and will work together with them for further testing, monitoring and prevention protocols. These events will be communicated to you in daily communications such as this, which will also be posted to the Community Update Section of our Website after it is sent out to you. If you have other family or friends who would like to be updated, please feel free to direct them to www.retirementconcepts.com
We would like to thank you in advance for all for your understanding, patience and support as
we may not be able to answer your calls or emails right way. Staff are focused on the safe care of our residents.
All deliveries continue to be received. All items are sanitized and delivered directly to the resident’s suites.
When dropping items off, we ask families to please follow the guidelines below in order to ensure that your loved one gets their deliveries in a timely manner:
We wish to thank staff, residents and families for their cooperation and understanding, we will continue to keep you updated and informed.
Your team at the Williams Lake Seniors Village