Community Update, Williams Lake Seniors Village, January 11 2021

 

Dear Families of Williams Lake Seniors Village:

 

We are thrilled to share that as of today, Monday January 11, 2021 we no longer have any active COVID- 19 cases. If we remain COVID free until January 23 2021, we will then have the outbreak declared officially over. Please remember this date is a guideline and can change given any new situations. Until that time, we do remain under certain outbreak protocols. Regular scheduled visits will remain suspended but we are continuing with virtual visits. All residents that were on isolation are now off isolation and their dining rooms reopened. Once the MHO has declared the outbreak over we will be reaching out to all of those designated visitors and essential visitors to welcome back into our community.

 

With no additional cases or persons displaying symptoms we are all hopeful that we will soon be outbreak free. We are beyond proud of the hard work and commitment from all our staff, leadership teams, residents and families during this very challenging time. Thank you to all of you who provided encouraging letters, delivered flowers and stood tall for us and all we do to keep everyone safe.

 

For our IL/AL residents, dining rooms will reopen today with all precautions and guidelines still in effect. As we see the cases numbers grow in Williams Lake community, we all need to be more diligent than ever and see that we remain safe and practice all the safety measures to keep this virus contained.

 

Assisted Living and Independent Living small group programing will resume this afternoon with enhanced cleaning and safety protocols in place.

 

Our next communications will be on a regular scheduled Thursday unless we have an update pertaining to the COVID-19 vaccine or additional outbreak information.

 

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The below information may seem repetitive but we do include it in every email so that you have any information you require readily available.

 

December 28th we had a resident living in the eagle view unit, test positive for the COVID-19 virus. As a result of this, we have been declared on outbreak by the health authorities.

 

We are well prepared to look after this situation as we have been involved in COVID drills and preparedness programs since early in the pandemic.

 

We have put into action a number of protocols below, with the goal of protecting our residents as best we can:

Contact tracing between the individual and any other staff or residents and appropriate swabbing/testing will be done. If your family member requires testing, you will be contacted by phone.

Please remind your loved one to reach out to us if they are feeling at all unwell. We know sometimes people don’t want to feel like they are disturbing anyone or feel that it’s a nuisance to call us over a sore throat but it never is. We are here to be there for them. Nothing is too little and we want to ensure we are on top of everything.

We have closed the dining room to reduce contact, and asked our residents to isolate themselves in their rooms, where meals will be provided by tray service.

We are grouping our staff into cohorts, responsible for designated areas of our Community.  This means a specific set of staff will care for the same small group of residents, and not be exposed to the entire residence.  This reduced contact provides increased protection to your loved ones.

Unfortunately, we must also cancel all family visitations and pause any recreation or social activities.  Unless medically essential, we ask all residents to cancel any outside appointments.

 

We have notified our health authority and will work together with them for further testing, monitoring and prevention protocols. These events will be communicated to you in daily communications such as this, which will also be posted to the Community Update Section of our Website after it is sent out to you.  If you have other family or friends who would like to be updated, please feel free to direct them to www.retirementconcepts.com

We would like to thank you in advance for all for your understanding, patience and support as

we may not be able to answer your calls or emails right way. Staff are focused on the safe care of our residents.

 

Deliveries

All deliveries continue to be received.  All items are sanitized and delivered directly to the resident’s suites.

When dropping items off, we ask families to please follow the guidelines below in order to ensure that your loved one gets their deliveries in a timely manner:

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with resident’s name and room number;
  3. Please limit drop-offs to essential items; and
  4. If sending food or drinks please send single serve disposable items. Please do not send homemade food, fruit, or items that need to be refrigerated to any residents residing in Long Term Care.

 

Teamwork 

We wish to thank staff, residents and families for their cooperation and understanding, we will continue to keep you updated and informed.

 

Sincerely,

 

Your team at the Williams Lake Seniors Village