December 29, 2020

Dear Families of Williams Lake Seniors Village;

December 28^th we had a resident living in the eagle view unit, test positive for the COVID-19 virus. As a result of this, we have been declared on outbreak by the health authorities.

We are well prepared to look after this situation as we have been involved in COVID drills and preparedness programs since early in the pandemic.

We have put into action a number of protocols below, with the goal of protecting our residents as best we can:

Contact tracing between the individual and any other staff or residents and appropriate swabbing/testing will be done.

If your family member requires testing, you will be contacted by phone.

We have closed the dining room to reduce contact, and asked our residents to isolate themselves in their rooms, where meals will be provided by tray service.

We are grouping our staff into cohorts, responsible for designated areas of our Community.  This means a specific set of staff will care for the same small group of residents, and not be exposed to the entire residence.  This reduced contact provides increased protection to your loved ones.

Unfortunately, we must also cancel all family visitations and pause any recreation or social activities.  Unless medically essential, we ask all residents to cancel any outside appointments.

We have notified our health authority and will work together with them for further testing, monitoring and prevention protocols. These events will be communicated to you in daily communications such as this, which will also be posted to the Community Update Section of our Website after it is sent out to you.  If you have other family or friends who would like to be updated, please feel free to direct them to www.retirementconcepts.com

We would like to thank you in advance for all for your understanding, patience and support as we may not be able to answer your calls or emails right way. Staff are focused on the safe care of our residents.

Deliveries

All deliveries continue to be received.  All items are sanitized and delivered directly to the resident’s suites.

When dropping items off, we ask families to please follow the guidelines below in order to ensure that your loved one gets their deliveries in a timely manner:

1. Please use plastic bags, not reusable bags;
2. Please label all bags with resident’s name and room number;
3. Please limit drop-offs to essential items; and
4. If sending food or drinks, please send single serve disposable items, but no homemade food or fruit please. Please do not send food that need to be refrigerated.

Teamwork 

We wish to thank staff, residents and families for their cooperation and understanding, we will continue to keep you updated and informed.

Sincerely,

Your team at the Williams Lake Seniors Village