White Rock Seniors Village 3rd Floor Residential Care remains a COVID 19 Outbreak Site as declared by Fraser Health Authority October 2nd:

Until further notice, all Site Visitations remain cancelled



October 20 2020


Good Afternoon Everyone!

All information remains the same! We will continue to email daily to keep you informed as well to ensure that you have all the important information at your fingertips if you should need it.

As we continue to be COVID free, we are pleased to announce that SKYPE/FACETIME visits have resumed!


We encourage all families to reach out to us at the new email below to book a virtual visit via Face time or skype. If a family cannot do a virtual call, they can also request a phone call. Connecting with your loved ones is very important and we will do anything we can to make this happen.


We thank everyone so much for your understanding while we had to postpone these but we are now taking bookings for our virtual visits.

Families may contact: WRSV Family visits at  wrsv-familyvisits@retirementconcepts.com or call main reception at 604-541-4663 ext 215 to book appointments !


We have begun what is considered the “step down” process for a community coming out of a declared COVID 19 outbreak. While this doesn’t change anything for you at the moment, it means we have started on track to getting back to our “pre-covid outbreak” routine.


We have been approved to bring back some of the recreation programming so vital to the emotional wellbeing of our residents.


We will be starting small group recreation activities (2-4 people physically distanced), increasing our internal one on one visits, and encouraging virtual visits with family whenever possible.


Should any staff or residents present with any symptoms, they will be tested and you will be informed thru these emails of any positive results. Families will be contacted if their loved ones require testing.


The mandated protocols, including no visitation, will remain in place until the health authorities give us the all clear and the required quarantine time frame has passed.

When we know dates we will update everyone with these daily communications.

Thank you to all staff , residents and families for your outstanding calm, support and encouragement. It is appreciated daily!


As you are aware, West Coast Seniors Housing Management was informed on October 2, 2020, that a student on practicum at White Rock Seniors Village (WRSV) September 30 tested positive for COVID-19.  The student had contact with 3rd Floor Residential Care residents, as well as 1 staff member. 

The staff member in contact with the student was tested, and result was negative.

Out of an abundance of caution, Fraser Health Authority (FHA) declared the 3rd Floor of Residential Care an Outbreak Site.  They directed us to isolate 3rd Floor Residential Care residents to their rooms, and to deliver their meals by tray service.  .

Fraser Health Authority also directed closure of the 2nd Floor Residential Care Dining Room.  The Independent Living Dining room and living areas at WRSV remain open.  


We have had to pause visitations for all residents, including window visits.  

Caring for our community is our top priority and our WRSV Team is dedicated to ensuring consistent, loving and supportive care at all times.

As we receive further guidance from Fraser Health Authority, we will communicate these directives to you.

We are in communication with them at least once a day.



We provide families with a Daily Email Update.  We have also phoned the families of residents,  Should the condition of any resident change, their family will be notified immediately. 

If you have inquiries, please contact Denise Ewert at deniseewert@retirementconcepts.com, Jessica Obra at 604 365 3930 or at jobra@retirementconcepts.com or Sioban Cussen at scussen@retirementconcepts.com



All deliveries will be received at the screening door just north of the 1183 Maple Street Entrance.  This entrance is located between the 2 main entrances by our garden greenhouse.  Please restrict your deliveries to groceries, medications, and gifts.  No floral arrangements please.  All delivery items will be sanitized and delivered directly to resident suites.

When dropping off items, we would ask that families please follow the following guidelines, in order for your parents or loved ones to receive their deliveries in a timely manner.

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with resident name and room number; and
  3. Try to limit drop offs to essential items.



We wish to thank staff, residents and families for their anticipated cooperation and understanding.