November 15, 2020

Dear Families of our Long term care residents

There are no new positive COVID tests today

23 of our residents on the third floor of our long term care building have tested positive for COVID-19. If your loved one has tested positive, you will have received a call from our RN and will be updated daily.

All staff of White Rock Seniors Village are also being tested.

Following the direction of the Medical Health Officer and Fraser Health, the residents will remain in their rooms with dedicated care staff. Extra precautions continue to be in place for the entire community.

There are 16 staff members that tested positive and they will remain at home while they are ill. These staff members will be contacted daily. We are working closely with Fraser Health to ensure appropriate staffing levels are in place during this time.

Please know that the care and safety of residents is our number one priority, and that we treat this situation very seriously.

The independent living side of our building remains COVID Free. However, as per The Provincial Health officer new restrictions, you cannot have friends or family to your household. There will also be no recreation activities for the period from Nov 7 to Nov 23 2020. Essential visits continue to be allowed but must be booked in advance through our visitation coordinators as noted below.

We are trusting that you and your families are following this order in a cumulative effort to flatten the curve

We have a number of outbreaks in the South Surrey White Rock area and we are urging our residents to go our only if it is essential. We hope that all families will do the same and support our efforts to remain safe.

Communication

We ask that you remain patient. We may not be able to answer your calls or emails right way as our staff are focused on the safe care of our residents

We encourage you to book a virtual visit (Face time or skype) or arrange a phone call to keep connected with your loved ones. We will do whatever we can to facilitate this as it is very important and meaningful to keep in touch

To book your visit, facetime/skype or phone calls, please contact our Visitation coordinators at our screening desk by calling 604-541-4663 ext 215 or emailing WRSV-familyvisits@retirementconcepts.com

Deliveries

All deliveries continue to be received at the screening door that is located just north of the Maple street Entrance.  . All items are sanitized and delivered directly to the resident’s suites.

When dropping items off:  We ask families to please follow the guidelines below in order to ensure that your parent or loved one gets their deliveries in a timely manner:

1. Please use plastic bags, no reusable bags;
2. Make sure to label all bags with the resident’s name and room number; and
3. Try to limit drop-offs to essential items.
4. If sending food or drinks, please send single serve, disposable items. No homemade food or fruit. All items will need to be sanitized. Please do not send food that need to be refrigerated.

Teamwork  We wish to thank staff, residents and families for their cooperation and understanding as we move through this difficult period.

From The White Rock Seniors Village Team