November 13, 2020

Dear Families of our Long term care residents

We are sad to tell you that 9 of our residents on the third floor of our long term care building have tested positive for COVID-19.

28 residents have tested negative. Today, Fraser Health is here to assist in retesting everyone that is or has been on our long term care third floor

This is contained on the third floor of our Long Term Care. All families of the residents affected have been called and updated as how their loved one is doing.

Following the direction of the Medical Health Officer and Fraser Health, the residents will remain in their rooms with dedicated care staff. An abundance of extra precautions continue to be in place for the entire community.

There are 11 staff members that tested positive and they will remain at home while they are ill. These staff members will be contacted daily. We are working closely with Fraser Health to ensure appropriate staffing levels are in place during this time.

Please know that the care and safety of residents is our number one priority, and that we treat this situation very seriously.

We will be contacting the families of the residents who tested positive on a daily basis.

The independent living side of our building remains COVID Free. However, as per The Provincial Health officer new restrictions, you cannot have friends or family to your household. There will also be no recreation activities for the period from Nov 7 to Nov 23 2020.

We are trusting that you and your families are following this order in a cumulative effort to flatten the curve

The order reads as follows

Provincial Health Order



The order is in effect from November 7, 2020 at 10:00 pm

to November 23, 2020 at 12:00 pm.

Social interactions and gatherings

Socialize only with those in your immediate household. No gatherings of any size.

·     Do not invite friends or family to your household

·     Funerals and weddings may proceed with your immediate household only.

·     Funeral or wedding receptions at any location are not allowed, including reception events held at community-based venues

·     This includes events of fewer than 50 people


Group physical activities


·     Businesses, recreation centres or other organizations that organize or operate indoor group physical activities must suspend these activities. This includes:

·     Spin classes

·     Yoga

·     Group fitness

·     Dance classes

·     Any other group indoor activity that increases the respiratory rate


·     Indoor sports where physical distancing cannot be maintained are suspended. This includes activities like:

·     Boxing

·     Martial arts

·     Hockey

·     Volleyball

·     Basketball


·     These activities can be replaced with individual exercise or practice that allows everyone to maintains a safe physical distance.

·     Indoor group physical activities can only resume when the business has updated their COVID-19 safety plan and received plan approval from their local Medical Health Officer.



Workplace safety


·     All businesses and worksites must conduct active daily in-person screening of all onsite workers using the COVID-19 symptom check list that is part of every business restart safety plan.

·     Workplaces must ensure that all workers and customers maintain appropriate physical distance and wear masks when appropriate

·     Extra care should be taken in small office spaces, break rooms and kitchens



Party-buses and limousines

·     Party-buses and group limousines must stop operations immediately. Resuming operations is at the discretion of the PHO and may extend beyond November 23, 2020 at 12:00 pm.




·     From November 7, 2020 at 10:00 pm to November 23, 2020 at 12:00 pm travel into and out of the Lower Mainland and the Fraser Valley should be limited to essential travel only.



·     During a public health emergency under the Public Health Act, the PHO can make orders as needed. You must follow the orders.

·     Orders can be enforced by police or other compliance and enforcement officials. People who don’t follow the order could be fined.




We ask that you remain patient. We may not be able to answer your calls or emails right way as our staff are focused on the safe care of our residents

We encourage you to book a virtual visit (Face time or skype) or arrange a phone call to keep connected with your loved ones. We will do whatever we can to facilitate this as it is very important and meaningful to keep in touch

To book your visit, facetime/skype or phone calls, please contact our Visitation coordinators at our screening desk by calling 604-541-4663 ext 215 or emailing WRSV-familyvisits@retirementconcepts.com


All deliveries continue to be received at the screening door that is located just north of the Maple street Entrance.  . All items are sanitized and delivered directly to the resident’s suites.

When dropping items off:  We ask families to please follow the guidelines below in order to ensure that your parent or loved one gets their deliveries in a timely manner:

  1. Please use plastic bags, no reusable bags;
  2. Make sure to label all bags with the resident’s name and room number; and
  3. Try to limit drop-offs to essential items.
  4. If sending food or drinks, please send single serve, disposable items. No homemade food or fruit. All items will need to be sanitized. Please do not send food that need to be refrigerated.

Teamwork  We wish to thank staff, residents and families for their cooperation and understanding as we move through this difficult period.

From The White Rock Seniors Village Team