November 11, 2020

Dear Families of our Long term care residents

We are sad to tell you that 9 of our residents on the third floor of our long term care building have tested positive for COVID-19.

28 residents have tested negative.

This is contained on the third floor of our Long Term Care. All families of the residents affected have been called and updated as how their loved one is doing.

Following the direction of the Medical Health Officer and Fraser Health, the residents will remain in their rooms with dedicated care staff. An abundance of extra precautions continue to be in place for the entire community.

There are 5 staff members that tested positive and they will remain at home while they are ill. These staff members will be contacted daily.

Please know that the care and safety of residents is our number one priority, and that we treat this situation very seriously.

We will be contacting the families of the residents who tested positive on a daily basis.

The independent living side of our building remains COVID Free. However, as per The Provincial Health officer new restrictions, you cannot have friends or family to your household. There will also be no recreation activities for the period from Nov 7 to Nov 23 2020.


We honored our 16 veterans and their spouses today by presenting them with a red rose. All the staff and residents observed a minute of silence to reflect on the sacrifices made by everyone in the days of war.

The president of our company, James Liebenberg, sent us all a profound message that we wanted to share with you.

He wrote “Today we celebrate Remembrance Day and wear a red poppy as a symbol of hope, strength, perseverance and determination. We remember the soldiers who died in the line of duty, whose sacrifice enables us to live in peace and freedom.


In the battles of World War 1 that ravaged Belgium, France and Northern Europe with bullet holes and bomb creators, blood red poppies started to grow. A Canadian doctor, John McCrae, picked a poppy and wrote a poem before he died, which I will include at the bottom of this email.


The red poppy became the symbol of Remembrance Day in 1921, and the tradition continues to this day.


When you celebrate Remembrance Day and wear the poppy, remember its origins and the sacrifices of those who died in wars as well as those who supported their efforts at home. But also use this symbol in your own lives.  As we summon our strength to overcome the current challenges of Covid-19 to ensure our seniors stay safe and healthy, we should remember those who have achieved great things that seemed impossible before us.  Together, we will overcome Covid-19, just as those soldiers who lived, fought and died together in the muddy trenches of Belgium and Normandy to achieve victory for us.”


For all of us these are words of strength and hope.


We ask that you remain patient. We may not be able to answer your calls or emails right way as our staff are focused on the safe care of our residents

We encourage you to book a virtual visit (Face time or skype) or arrange a phone call to keep connected with your loved ones. We will do whatever we can to facilitate this as it is very important and meaningful to keep in touch

To book your visit, facetime/skype or phone calls, please contact our Visitation coordinators at our screening desk by calling 604-541-4663 ext 215 or emailing WRSV-familyvisits@retirementconcepts.com


All deliveries continue to be received at the screening door that is located just north of the Maple street Entrance.  . All items are sanitized and delivered directly to the resident’s suites.

When dropping items off:  We ask families to please follow the guidelines below in order to ensure that your parent or loved one gets their deliveries in a timely manner:

  1. Please use plastic bags, no reusable bags;
  2. Make sure to label all bags with the resident’s name and room number; and
  3. Try to limit drop-offs to essential items.
  4. If sending food or drinks, please send single serve, disposable items. No homemade food or fruit. All items will need to be sanitized. Please do not send food that need to be refrigerated.

Teamwork  We wish to thank staff, residents and families for their cooperation and understanding as we move through this difficult period.

From The White Rock Seniors Village Team