January 14 2021

Dear Families/Substitute Decision Makers of Residents of White Rock Seniors Village

Your resident family member will have the opportunity to receive the first dose of COVID-19 vaccine in our care home on or around Jan 21 2021. We are waiting for Fraser Health to confirm the scheduled date and time. Thank you for contacting us to provide consent.

If you are the essential visitor for your loved one, you may be eligible to be vaccinated with the resident.

Please contact wrsv-familyvisits@retirementconcepts.com with your expression of interest. Do not contact us if you have already sent the consent form in.


You will be contacted by the general manager or the director of care.

If you are eligible, you will need to bring in your PHN and your photo ID to receive the vaccine.


For more information on this vaccine please visit the BCCDC COVID-19 vaccine page



Please note: to receive a COVID-19 vaccine, our care home will speak with your resident family member’s doctor or our facility medical director to determine if this vaccine is right for them. Your doctor or our facility medical director will call you/your resident family member if they determine this vaccine is NOT right for your resident family member.

This vaccine is given in two doses. We will contact you when we are ready to schedule the second dose of the vaccine.

Important reminder: Provincial Health Officer orders and guidelines remain in place for everyone, even if you have received the vaccine.


For more information about the COVID-19 vaccine, please read the COVID-19 mRNA Vaccine Healthfile

Thank you for all you do to help us care for our resident families and communities, and for supporting us to take this important next step.


We are very happy to announce that in person on site visitation have begun for your loved ones with their designated visitor.  All onsite visits will be in the LTC main floor dining room. Please enter through the screening door on Maple Street.

For third floor residents onsite visit are Tuesday, Thursday, and Saturday.

For second floor residents onsite visits are Sunday Monday and Wednesday.

Window visits will be booked in the same time slots when available. Window visits can accommodate more than visitor at a time but please keep in mind that too many people could cause anxiety for your loved one. We can also accommodate the designated visitor inside the main dining room with other visitors outside the window. We can provide the resident a portable phone for you to call them during window visits, please arrange this in advance.

Window visits for third floor can be facilitated on the third floor. Second floor residents will be escorted down to main dining room.

Virtual visits via Skype, facetime or phone call can be booked for Tuesdays or Thursdays in half hour time slots at 9:00, 9:30, 10:00 10:30 and 11:00 am

If the above times do not work for you, we will do our best to accommodate however we would like you to also consider that there are many other recreation programs going on throughout the day and we want to ensure that every resident is included in some form of daily social activity. Additional appointments can be booked if time slots are available.

All designated visitors will be pre-screened when they book their appointment and again before entering the building. All on-site visitors must wear a mask at all times inside our building. We will provide you a new medical grade mask at the screening door.

If you wish to change your designated visitor, you will be directed to speak with Denise, the General Manager or Jessica, the Director of Care.

To book your times for any type of visit, please contact our screeners/ visitation coordinators at 604-541-4663 x 215 or email them at wrsv-familyvisits@retirementconcepts.com

Please do not book a window or social visit if you have any symptoms or have been in contact with anyone with COVID-19.

Booking Visits: To book your onsite social visit, facetime/skype or phone calls, please contact our Visitation coordinators at our screening desk by calling 604-541-4663 ext 215 or emailing WRSV-familyvisits@retirementconcepts.com

These communications are also posted to our website after they are sent out to you. If you have other family or friends that want to be updated, please feel free to direct them to www.retirementconcepts.com






For any questions or requests regarding any social aspects of your loved one, please call 604-541-4663 x 108 and speak to our recreation department

For any clinical questions or concerns, please our Director of Care, Jessica Obra at

604-541-4663 ext 115 or email her at jobra@retirementconcepts.com

Jessica will contact family members if essential visits are necessary for the care of your loved one


All deliveries continue to be received at the screening door that is located just north of the Maple street Entrance.  . All items are sanitized and delivered directly to the resident’s suites. When dropping items off, we ask families to please follow the guidelines below in order to ensure that your parent or loved one gets their deliveries in a safe and timely manner:

  1. Please use plastic bags, no reusable bags;
  2. Make sure to label all bags with the resident’s name and room number; and
  3. If sending food or drinks, please send single serve, disposable items. No homemade food or fruit. All items will need to be sanitized. Please do not send food that need to be refrigerated.


We wish to thank staff, residents and families for their cooperation and understanding as we move through this phase of Outbreak Step Down.

The White Rock Seniors Village Team