December 4, 2020
Dear Families of our Long term care residents.
We are continually humbled by the amazing outpouring of compassion from our community
There is a school, friend groups, and even local retailers collecting gifts, making cards (all of which will be sanitized) and coming to decorate our outside areas to share the warmth of Christmas in our community. This is truly a testament of goodwill in the most trying of times.
The other incredible group of people are our families. The patience, love, understanding and gratitude shown by our families is really important to our staff who are working tirelessly to keep everyone safe. Letters of encouragement are posted for the care team and spirits are holding strong.
These communications are also posted to our website each day after they are sent out to you. If you have other family or friends that want to be updated, please feel free to direct them to www.retirementconcepts.com
We understand the below information may seem repetitive, however we want to ensure we communicate daily and that our families have quick and easy access to this information should they need to contact us.
Two of our residents on the third floor of our long term care building remain positive for COVID-19. If your loved one has tested positive, you will have received a call from our RN and will be updated daily.
Thankfully, many of our residents have now recovered. The RN will have called you if your loved one condition has changed.
Following the direction of the Medical Health Officer and Fraser Health, the residents will remain in their rooms until this outbreak is declared over. Recreation is concentrating on one to one visits which is very important and meaningful at this time. Music, reading and sharing meaningful moment’s keep the residents connected and let them know how much they are loved especially when family contact is limited. Remember to book your phone call, face time or skype by following the guidelines as stated below.
There are seven staff members that tested positive and they will remain at home while they are ill. These staff members will be contacted regularly. We are working closely with Fraser Health, homecare agencies and our sister sites to ensure appropriate staffing levels are in place during this time.
Thirteen of our dedicated staff have been cleared by the health authorities to return to work and others are setting their return to work dates for the near future.
Please know that the care and safety of residents is our number one priority, and that we treat this situation very seriously.

If you would like to send cards, letters, pictures photos and notes, we would be happy to deliver to your loved one. Hearing from family or friends right now would defiantly bring a smile and warm hearts.
We ask that you remain patient. We may not be able to answer your calls or emails right way as our staff are focused on the safe care of our residents
We encourage you to book a virtual visit (Face time or skype) or arrange a phone call to keep connected with your loved ones. We will do whatever we can to facilitate this with our recreation staff.
To book your visit, facetime/skype or phone calls, please contact our Visitation coordinators at our screening desk by calling 604-541-4663 ext 215 or emailing WRSV-familyvisits@retirementconcepts.com
All deliveries continue to be received at the screening door that is located just north of the Maple street Entrance. . All items are sanitized and delivered directly to the resident’s suites.
When dropping items off: We ask families to please follow the guidelines below in order to ensure that your parent or loved one gets their deliveries in a timely manner:
1. Please use plastic bags, no reusable bags;
2. Make sure to label all bags with the resident’s name and room number; and
3. Try to limit drop-offs to essential items.
4. If sending food or drinks, please send single serve, disposable items. No homemade food or fruit. All items will need to be sanitized. Please do not send food that need to be refrigerated.
We wish to thank staff, residents and families for their cooperation and understanding as we move through this difficult period.
From The White Rock Seniors Village Team