April 27, 2020
Dear White Rock Seniors Village Long Term Care (RC) family member,
The health and safety of our residents, their families and our staff are our number one priority and a responsibility that is taken very seriously.
We continue to follow the direction of public health officials and other clinical experts regarding the best infection prevention and control measures to take to avoid transmission of the COVID-19 virus. Some of the measures we have put in place are:
We know that staying away from your loved one is very difficult and we appreciate that you are cooperating with this request with the goal of keeping our residents and staff healthy. Please continue to email Jessica to set up your Skype visit with your loved one.
Our staff will continue to provide care and services to our residents to enhance their safety and well-being while maintaining routines where it is safe to do so. We will keep you up-to-date on any changes related to your family member’s health status.
If you have any questions, please don’t hesitate to contact Nancy at email@example.com
We appreciate your patience and understanding while we diligently work to protect your loved one.
Director of Care
White Rock Seniors Village