April 27, 2020

Dear White Rock Seniors Village Long Term Care (RC) family member,

The health and safety of our residents, their families and our staff are our number one priority and a responsibility that is taken very seriously.

We continue to follow the direction of public health officials and other clinical experts regarding the best infection prevention and control measures to take to avoid transmission of the COVID-19 virus. Some of the measures we have put in place are:

• restricting ALL visitors from the premises
• a redesign of meal service spaces to provide at least two meters of space between residents; meal services brought to rooms
• limiting the numbers of participants and personal contact during recreational and common area activities; providing one-to-one activity as appropriate
• ensuring twice-daily screening and ongoing monitoring of staff and residents for any signs of illness;
• enhancing our daily cleaning practices;
• ensuring that staff wear a procedure mask that covers their mouth and nose, eye protection and other personal protective equipment as recommended;
• observing outbreak prevention and outbreak management measures as required.

We know that staying away from your loved one is very difficult and we appreciate that you are cooperating with this request with the goal of keeping our residents and staff healthy. Please continue to email Jessica to set up your Skype visit with your loved one.

Our staff will continue to provide care and services to our residents to enhance their safety and well-being while maintaining routines where it is safe to do so. We will keep you up-to-date on any changes related to your family member’s health status.

If you have any questions, please don’t hesitate to contact Nancy at ntunner@retirementconcepts.com

We appreciate your patience and understanding while we diligently work to protect your loved one.

Sincerely,

Nancy Tunner

Director of Care

White Rock Seniors Village