November 27, 2020

Dear Families of our Long term care residents.

Twelve of our residents on the third floor of our long term care building remain positive for COVID-19. If your loved one has tested positive, you will have received a call from our RN and will be updated daily.

We are happy to say that eight of our residents that were COVID positive, are now considered recovered. The families of theses residents have been contacted also.

Today, at 2:00 pm all the staff and residents took a moment to reflect on the life’s of those we have lost over the recent weeks. Our hearts go out to all of the families.

Following the direction of the Medical Health Officer and Fraser Health, the residents will remain in their rooms with dedicated care staff until this outbreak is declared over. Extra precautions continue to be in place for the entire community.

There are seventeen staff members that tested positive and they will remain at home while they are ill. These staff members will be contacted regularly. We are working closely with Fraser Health, homecare agencies and our sister sites to ensure appropriate staffing levels are in place during this time.

 Happily some of our staff have recovered and have returned to work and others are setting their return to work dates for the near future.

Please know that the care and safety of residents is our number one priority, and that we treat this situation very seriously.

Communication

If you would like to send cards, letters, pictures photos and notes, we would be happy to deliver to your loved one. Hearing from family or friends right now would defiantly bring a smile and warm hearts.

We ask that you remain patient. We may not be able to answer your calls or emails right way as our staff are focused on the safe care of our residents

We encourage you to book a virtual visit (Face time or skype) or arrange a phone call to keep connected with your loved ones. We will do whatever we can to facilitate this as it is very important and meaningful to keep in touch

To book your visit, facetime/skype or phone calls, please contact our Visitation coordinators at our screening desk by calling 604-541-4663 ext 215 or emailing WRSV-familyvisits@retirementconcepts.com

Deliveries

All deliveries continue to be received at the screening door that is located just north of the Maple street Entrance.  . All items are sanitized and delivered directly to the resident’s suites.

When dropping items off:  We ask families to please follow the guidelines below in order to ensure that your parent or loved one gets their deliveries in a timely manner:

1. Please use plastic bags, no reusable bags;
2. Make sure to label all bags with the resident’s name and room number; and
3. Try to limit drop-offs to essential items.
4. If sending food or drinks, please send single serve, disposable items. No homemade food or fruit. All items will need to be sanitized. Please do not send food that need to be refrigerated.

Teamwork 

We wish to thank staff, residents and families for their cooperation and understanding as we move through this difficult period.

From The White Rock Seniors Village Team