December 13, 2020

Dear Families of Waverley Seniors Village Residents;

We have just been informed that a member of our team who worked at Waverley Seniors Village December 9, 2020 has tested positive for Covid-19.

This individual worked with 9 LTC residents, and their families are currently being contacted by phone.

As well, we are currently creating a list of the staff with whom the individual came into contact.

As a result of this information, we have commenced the following procedures:

• Put the 9 residents on droplet precaution, and restricted them to their rooms;
• Completed the swabbing of these 9 residents;
• Began dinner service to all resident in their rooms, starting with Sunday dinner tonight;
• Scheduled a deep cleaning of both floors of Waverley Seniors Village, to be undertaken later tonight.

Unfortunately, we must cancel all family visitations, and alter any recreation or social activities.  Unless essential, we ask all residents to cancel any outside appointments.

We have notified Fraser Health – who is our licensing body – and are awaiting the guidance from the Medical Health Officer, which we will communicate to you.

We will also begin a Daily Communication Update, which will be posted to the Community Update Section of our Website after it is sent out to you.  If you have other family or friends who would like to be updated, please feel free to direct them to www.retirementconcepts.com

We would like to thank you in advance for all for your understanding, patience and support.

Please know that the care and safety of residents is our number one priority, and that we treat this situation very seriously.  If you would like any additional information on your family member, please contact Wendy Boleen, Assistant General Manager at 604 798 0044.

Communication

If you would like to send cards, letters, pictures, photos or notes, we would be happy to deliver them.  Hearing from family or friends right now would bring a smile, and reduce the stress your loved ones may be experiencing as we and they adjust to this situation.

We ask that you remain patient.  We may not be able to answer your calls or emails right way, as our staff are focused on the safe care of our residents.

We encourage you to book a Virtual Visit (Face time or Skype) or to arrange a phone call to keep connected with your loved ones.  We will do whatever we can to facilitate this, as it is very important and meaningful to keep in touch.  Please contact us at 604 316 1139 by phone and bwild@retirementconcepts.com by email if you would like to proceed with this.

Deliveries

All deliveries continue to be received.  All items will be sanitized and delivered directly to the resident’s suites.

When dropping items off, we ask families to follow the guidelines below to ensure loved ones get their deliveries in a timely manner:

• Please use plastic bags, no reusable bags;
• Please label all bags with the resident’s name and room number;
• Try to limit drop-offs to essential items; and
• If sending food or drinks, please send single serve disposable items. No homemade food or fruit please.  All items will need to be sanitized.  Please do not send food that needs to be refrigerated.

Teamwork 

We wish to thank staff, residents and families for their cooperation and understanding as we move through this.

Sincerely

The Waverley Seniors Village Team