We hope you are all staying safe and healthy!
NO RESIDENTS are presenting COVID-19 signs or symptoms at The Wellesley. However, we recognize that this is an anxious time for you and your families, and we hope that by sending out bi-weekly updates, we can provide some reassurance to you on the care of your loved-one.
Should the status of this community change in any respect, please know that we will immediately contact families.
We are following the direction of our public health officials, and have infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being implemented:
All deliveries will be received at the front desk. This includes groceries, medications, gifts. All will be sanitized and delivered directly to the resident’s suites.
Dropping items off: please follow these guidelines as I am sure you want your parent or loved-one to get their deliveries in a timely manner.
Assisted Living Building/Dining Room
We are currently delivering all meals to individuals in their rooms. For lunch this delivery starts at approximately 11:15 and for dinner at 4:15. Our servers will be wearing gloves and a mask. After delivery of meals, they will then be calling the residents to ask what they would like for the next day and all will be given to the kitchen.
Independent Living Building/Dining Room
We have social distanced the main dining room as well as making use of the Dogwood Room. The tables are of 2s now and all odd suites eat their dinner at 4:30 and all even suites eat at 5:30. Although we understand this may not be the most ideal time, we hope you can understand the need to social distance everyone at this time. The other option would be to close the dining altogether, and have tray delivery. We are hopeful you will be patient with our servers at this time.
We continue to have a good inventory within our General Store. However, we now have to limit requests we are receiving. It has become difficult for staff to fill every item that has been requested. Most common items requested by residents are stock
Activities & Recreation Department
We have been increasing one on one visits and afternoon socializing which includes walks in the garden or around the building. We can arrange skype calls as well so please call 250-419-6804. The phone tree has been a great success with resident council members and floor representatives that we are expanding that to our leadership team making calls as well
NexGen Hearing Aid – Cleaning Service
Mike from NexGen will be here on Monday, April 27th at 9:30 to pick up hearing aids that need to be cleaned. We have given all residents a form and instructions. Sharon will sanitize and label all hearing aids to give to NexGen to clean. They will be returned same day. Sanitized and hand-delivered to residents. If your family member needs assistance please reach out to Sharon Unsworth at 250-514-5114 or email@example.com
Messaging to discuss with your Loved Ones
Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:
We just want to encourage everyone to hold to the measures put in place during this time. Again, thank you for all your support during this challenging time for the residents, staff and family and friends.