Hello Everyone:

We hope you are all staying safe and healthy!

NO RESIDENTS are presenting COVID-19 signs or symptoms at Summerland Seniors Village. However, we recognize that this is an anxious time for you and your families, and we hope that by sending out bi-weekly updates, we can provide some reassurance to you on the care of your loved-one

Should the status of this community change in any respect, please know that we will immediately contact families.

Kindly note that you may also click on the following link to view any updates.

https://www.retirementconcepts.com/category/summerland-seniors-village/

Protocols:

We are following the direction of our public health officials to the letter and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• restricting ALL visitors from the premises
• ensuring no staff member is working in multiple facilities
• staff are working strictly within an assigned unit and not multiple units
• staff are removing outside clothing and footwear before entering the premises
• staff are screened for their temperature upon entrance to the building, and midway through their shift
• social distancing is occurring among residents in each community, including during mealtimes
• appropriate application and removal of personal protective equipment (PPE), and the use of individual slings (cloth component of a personal lift).
• ensuring ongoing, environmental cleaning and increased frequency of high touch surfaces in order to break the chain of infection
• staff and residents are committed to regular/proper hand hygiene to break the chain of infection, by washing their hands with soap and water and applying hand sanitizer.

Recreation Program:

 The Recreation staff are conducting small group (5 to 6 people) activities while using social distancing practices. The Recreation staff are also going room-to-room each day to check on each resident and to drop off activities to keep resident minds sharp. Again, please remind and motivate your loved ones to participate in these different activities. To the extent staff are able to facilitate Facetime and Skype for residents they are doing so, amidst their other duties. Please reach out to

ssv-recreation@retirementconcepts.com  or call Sylvia Kalyn at (250) 404-4311 to set up a schedule. We will be happy to confirm a date and time to connect you with your loved-one.

Dining Room:

In keeping with the strictest measures outlined by Interior Health, we are and have been providing in-room dining services only and will continue to do so until we have instructions to ease these dining restrictions. We fully appreciate the residents’ patience and understanding during these difficult transitions.

If Required:

All deliveries will be received at the front desk. This includes groceries, medications and gifts. All will be sanitized and delivered directly to the resident’s suites.

Dropping items off: We would ask that families please follow these guidelines to ensure your parent or loved-one get their deliveries in a timely manner.

1. Please use plastic bags, no reusable bags
2. Make sure to label all bags with resident full name and room number
3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up
4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe

 Reminders for your loved-one to Stay Safe:

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

1. Practice social distancing (6 feet apart)
2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
3. Avoid touching eyes, nose and mouth
4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

 Thank You

We want to thank everyone for their cooperation and patience during this difficult period.

 Summerland Seniors Village Team