Stanford Seniors Village Community Update, July 17 2020

To Our Extended Family,

There continues to be no signs or symptoms of COVID-19 in any of our residents/tenants or staff here at Stanford Seniors Village and for that we are very grateful. We want to thank you all for your patience and understanding that you have shown during this very difficult time.

Should the status of our community change in any respect, please know that we will immediately contact families.

We know that residents and families are eagerly awaiting for updates on when Social Visitation will be available and we are happy to say that our safety plan has been approved and social visits can now be scheduled. To schedule a visit with your loved one please contact the Reception desk at 250-951-0811 x 0 between 9:00am – 4:30pm, Monday to Friday.

Social visits will be limited to a single designated visitor per resident and must be booked in advance. To ensure that all families get an opportunity to visit their loved ones, there will be no re-occurring on site visits booked at this time.

The visitation process, please note the key requirements:

• Our priority is protecting the residents/tenants. Family/social visits are limited to a maximum of one designated family member or friend at a time. We hope to expand this process over time, but that decision will be guided by the provincial Health Officers.
• Social Visits must be booked in advance to allow us to safely proceed and accommodate scheduled visitors.
• We ask families and friends to self-screen prior to your scheduled visit for any signs or symptoms of illness. If you are feeling unwell we ask you to please reschedule your visit.
• Visitors must bring a medical grade mask and wear the mask for the duration of the visit.
• On arrival visitors will receive guidance on the visiting process and we ask that you follow all the BCCDC and health board guidelines.
• Visitors will be required to wash their hands with soap and water and asked to practice safe physical distancing as per the guidelines set by the ministry of health.
• All visitors will be screened for signs and symptoms of illness, including COVID-19, prior to every visit. If you have any signs or symptoms of illness we will reschedule your visit.
• Visits will be booked for 30 minutes segments.
• Social visits will only be allowed if there are no active COVID-19 outbreak at our community.

We continue to encourage family members and other loved ones to connect with residents via telephone, FACETIME or SKYPE. To inquire about facetime/skype or phone calls, please contact stanford-reception@retirementconcepts.com.

If Required

All deliveries will be received at the front desk between 7:00am – 5:00pm. This includes groceries, medications, gifts. All will be sanitized and delivered directly to the resident’s suites.

Dropping items off: We would ask that families please follow these guidelines to ensure your parent or loved one to get their deliveries in a timely manner.

1. Please use plastic bags, no reusable bags
2. Make sure to label all bags with resident full name and room number
3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up
4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe

Reminders for your loved one to Stay Safe:

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

1. Practice social distancing (6 feet apart)
2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
3. Avoid touching eyes, nose and mouth
4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

A big thank you to everyone for working so hard to keep Stanford safe and healthy, as well as for the kindness, understanding and support you share. We are very excited to be able to welcome you back.

With Love

The Stanford Seniors Village Team