Stanford Seniors Village Community Update August 21st, 2020

To Our Extended Family,

There continues to be no signs or symptoms of COVID-19 in any of our residents/tenants or staff here at Stanford Seniors Village, and for that we are very grateful. Should the status of our Community change in any respect, please know that we will immediately contact families.

We would like to thank those of you who have had a chance to visit loved ones, for following our protocols to help maintain everyone’s safety. Residents and families have all felt the effects of the difficult changes we have had to make, especially the reduced visits and activities. Our staff have felt it as well. They put kindness and care into their work, feel the difficulties of our residents and do their best to provide comfort and ease anxiety. We here at Stanford really do appreciate the co-operation and understanding we have received from everyone involved.

As a reminder:

To schedule a visit with your loved one in care, please contact the Reception desk at 250-951-0811 x 0 between 9:00am – 4:30pm, Monday to Friday.

For Independent and Assisted Living residents, please contact Mikhayla or Rachel at

250-951-0811 x 1101 or 1155, to schedule a visit.

Social visits will be limited to a single designated visitor per resident, and must be booked in advance.

To ensure that all families get an opportunity to visit their loved ones, there will be no re-occurring on- site visits booked at this time.

The visitation process, please note the key requirements:

• Our priority is protecting the residents/tenants. Family/social visits are limited to a maximum of one designated family member or friend at a time. We hope to expand this process over time, but that decision will be guided by the Provincial Health Officers.
• Social Visits must be booked in advance to allow us to safely proceed and accommodate scheduled visitors.
• We ask families and friends to self-screen prior to your scheduled visit for any signs or symptoms of illness. If you are feeling unwell we ask you to please reschedule your visit.
• Visitors must bring a medical grade mask, and wear the mask for the duration of the visit.
• On arrival visitors will receive guidance on the visiting process, and we ask that you follow all the BCCDC and Health Authority guidelines.
• Visitors will be required to wash their hands with soap and water, and asked to practice safe physical distancing as per the guidelines set by the BC Ministry of Health.
• All visitors will be screened for signs and symptoms of illness, including COVID-19, prior to every visit. If you have any signs or symptoms of illness, we will reschedule your visit.
• Visits will be booked for 30 minutes segments.

• If it is raining, we may not be able to accommodate your visit, and you may be asked to rebook for another day.

• Social visits will only be allowed if there are no active COVID-19 outbreak at our Community.

We continue to encourage family members and other loved ones to connect with residents via telephone, FACETIME or SKYPE. To inquire about facetime/skype or phone calls, please contact stanfordreception@retirementconcepts.com.

Window Visits

Window visits are continuing. For families that do not carry a mobile phone we can provide a portable phone for you. Anyone wishing to book a window visit with their loved one please contact the Recreation desk between 9:00am – 4:30pm, Monday – Friday at 250-951-0811 x 0.

Dropping items off

All deliveries will be received at the front desk between 7:00am – 5:00pm. This includes groceries, medications, and gifts. All items will be sanitized and delivered directly to the resident’s suites.

We would ask that families please follow these guidelines to ensure your parent or loved one to get their deliveries in a timely manner:

1. Please use plastic bags, no reusable bags.
2. Make sure to label all bags with resident’s full name and room number.
3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up.
4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe.

Reminders for your loved one to Stay Safe

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

1. Practice social distancing (6 feet apart.)
2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
3. Avoid touching eyes, nose and mouth.
4. If exhibiting any symptoms (fever, cough and difficulty breathing). Please alert staff immediately.

A big thank you to everyone for working so hard to keep Stanford safe and healthy, as well as for the kindness, understanding and support that has been shown.

A little joke to help brighten the day!

How many tickles does it take to make an octopus laugh?

Ten-tickles!

With Love,

The Stanford Seniors Village Team