Good Afternoon,



We are very happy to report that remain COVID-19 free. I understand these family letters can feel repetitive, but it is a good thing! It means all our preventative measures, enhanced cleaning, and safety plans are working.  We will continue to follow the guidelines and orders set by the MHO and Island Health.

Flu Shots

My apologies that last week I was not more clear on the flu vaccines. The message from last week was for the Complex Care clients. I have just confirmed that there will be flu clinics for the AL tenants on site on November 04th from 0800-0930 am and November 05th from 2-5 pm. There is a pharmacy required form they will need to fill out to receive the flu shot. If you feel it is easier, or in your loved ones best interest that you fill out this form, please email ddelaney@retirementconcepts.com and the form can be sent to you.

For Complex Care- The flu vaccine is on site, and we are collecting consents to administer currently. If you have not been contacted for consent, and you are your loved one’s Medical Health Representative, please reach out to your loved one’s floor nurse. We will be starting to administer by the end of October.

Visitations and Recreation

A message from our Recreation Manager:

Visitations and Facetime/Skype calls are in full swing. We would like to remind Family members and visitors of a few topics that will help us continue to facilitate these calls and visits successfully. Our visitation team has been working hard to ensure we can meet the demands for the volume and frequency of visits. Recreation staff conduct dozens of Facetime and Skype calls each day.

When you have a scheduled time for a visit please show up. Repeated no shows for scheduled visits will result in visitors being removed from weekly scheduled appointments. Please arrive on time for your scheduled appointment and help us keep the flow of the visits moving. If you are parking on the street give yourself a few extra minutes to find parking.

Please do not call in for Skype and Facetime visits for any reason. Recreation staff will call you at your scheduled time at the number you have provided. This has been brought up numerous times and continues to happen. Incoming calls ring on all devices and disrupts others who are in mid call. If your call gets dropped recreation staff will call you back. Do not call back. If you miss your scheduled time please email or call your designated recreation staff member at extension 1120 to rebook for another date.

Finally, thank you all for the positive comments regarding calls and visits and thank you for the feedback and suggestions as well. A lot of work is going into facilitating these visits and calls at all levels.

Thank you, Brian


All social visitation goes through the Visitation Coordinator. You can contact her at 250-940-1028 local 1125.  


If you are needing to cancel or rebook your visit, please give us as much notice as possible so we can try to fit someone else in that spot. Please send an email to Selkirk-familyvisits@retirementconcepts.com or via phone at local 1125. If families have questions regarding the visitations please contact Brian DelRay at local 1102, either he or another Selkirk Covid Committee member will contact you.



It is vital for everyone’s safety that the requirements listed below are complied with. Unfortunately we have seen people transporting their loved ones without the use of masks etc. If you do not have a mask, we will provide one for you. Let us keep each other safe.

1) Be screened by the nurse or greeter prior to the trip and prior to returning to the floor

2) Comply with strict hand hygiene: Soap and water for at least 20 seconds (required when hands visibly soiled) and/or Hand sanitizer

3)  Wear a surgical mask during transport

4)  Comply with using transport as mechanism to get to/from medical appointments; must not ask transport to stop in between trips for social or other purposes (ie: cannot stop for coffee or to shop)

1)  Pre-screen calls to all passengers prior to transport

2)  Must transport only 1 resident at a time, unless from same facility can transport up to 2 residents at a time maximizing distance seated

3)  Seat the client and escort (if there is one) at the furthest distance from the driver in order to observe a 2 meter distance

4)  If weather permits, keep the windows open to improve ventilation

5)  Ensure vehicle is cleaned, with high touch surfaces (i.e: Drivers station, door handles, overhead grab bar, windows control buttons, lock buttons, seat locks, seat buckles/belts, seat backs, center console, arm rests, credit/debit machines) are being sanitized with appropriate disinfectant, prior to and after resident transfer.

1) Self-Assess with BC COVID-19 Symptom Self-Assessment Tool prior to arriving at facility

2) Be screened by the greeter with the Island Health Screening Tool

3) Limit presence in patient care areas, ideally restricting driver to stay in lobby or outside unless resident requires stretcher (attempt to limit presence inside to <15 minutes; complying with physical distancing of 6 feet)

4) Comply with strict hand hygiene: Soap and water for at least 20 seconds (required when hands visibly soiled) and/or Hand sanitizer

5) Wear surgical mask when in contact with resident (including during the car ride)




Reminders for your loved one to Stay Safe:

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding your loved one of the following:

  1. Practice social distancing (6 feet apart)
  2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds or greater with the alcohol-based sanitizer or soap and hot water). This is very important
  3. Avoid touching eyes, nose and mouth
  4. If exhibiting any symptoms (fever, cough and difficulty breathing) please inform staff immediately.


Thank You


I hope everyone has a very safe and fun Halloween! Our staff has had a lot of fun decorating the lobby for Halloween.  A new theme will be up sometime next week.