Hello Everyone!

We hope you are all staying safe and healthy!  We are happy to report today we have no new resident or staff displaying any symptoms of COVID-19 here at Rosemary Heights Seniors Village.

Today, we choose to share the message our President, James Liebenberg sent to each of us.

Canada Day 2021

Usually, on Canada Day, I hold the Canadian flag up high with pride and praise for our great country.  Canada is still the greatest county in my mind, and I will again celebrate our amazing country and the opportunities it offers.

However, this year my celebrations and gratitude for living in such a fantastic country will have a different tone in light of the disturbing discovery of unmarked graves at residential school sites.  This year I will be reflecting on our historical journey as a country.  A journey that took us to many mountain tops, but also through the valley of death and unmarked graves.

I will reflect on our Canadian values of equality, inclusiveness and justice.  What happens when we profess a set of values but don’t live it or choose to live it selectively? What are the reasons that not every Canadian experience Canada as equitable, inclusive and just? What must I do differently?

With deep humility and gratitude, I will strive to more fully acknowledge and own our collective history as a country. As a Canadian family, we have been confronted with a family history that includes a dark past.  I will strive for balance in my reflections, owning our collective history but at the same time guard against not becoming a captive of the past, perpetuating and falling victim to the same injustices of the past.  As a society, we have to face the brutal facts of our collective family history so that we can move forward towards healing and reconciliation.

I invite you to journey with the rest of the West Coast team as we strive to build an organization and country on the foundational values of equality, inclusiveness and justice. We cannot change the past, but we have the ability and responsibility to affect change for a better future.  How do we learn and grow, as individuals and collectively as a country, by facing, addressing and working through these historical events so that we can be the “The True North strong and free” for all?

Kindest regards,


James Liebenberg, MBA, CHE, ACC | President

 BC’s Restart Plan


As outlined in the BC Centre for Disease Control’s (BCCDC) Restart Plan, the Step 3 milestone of July 1st will be kept and the easing of restrictions and new guidelines for a number of public activities will be put in place.

It should be noted that we are not to make any changes until directed via our respective Health Authorities – As we get more information re the next step of the Restart plan, we will send communication to everyone.

Please click the below link to see the specific guidelines that build on the steps implemented in Step 3 of the Restart Plan:

BC’s Restart: A plan to bring us back together – Province of British Columbia


CHANGES IN LONG TERM CARE: Behaviour Support Transition Neighborhood

We have submitted our health & safety plan to Fraser Health for review and it has been approved.

We are pleased to announce the change is approved and we will be transitioning to change to a Special Care Dementia Unit for responsive behavior residents.  It is called a Behavior Support Transition Neighborhood (BSTN).

Sometimes a person is not able to communicate and they might use behaviors to tell us what they want or need.  These behaviors can include hitting, kicking, yelling out and/or cursing. We call these responsive behaviors. If these behaviors become a safety concern for the person or others, they might need to move into this separated neighborhood within our care home.

The unit is intended to meet the special needs of our residents with more specialized recreation programs, clinical programing and increased staffing again to support the needs of this specific client population.

We will now be working with our procurement team & the contractor to determine the timeline of work so we can proceed with this change in our community to the Special Care Dementia Unit for responsive behavior residents; Behavior Support Transition Neighborhood (BSTN).   Please see the attached brochure & FAQ sheet for more information on this unit.

Once we organize the work timeline, we will communicate to you the changes that will take place.

Summary of the “In Building” social visitation guidelines:

We will continue to have a Screener/Greeter at the front doors which all visitors must come to and be pre-screened, temperature taken and sign in. You will also be provided a sanitization kit that contains a medical graded cleaning wipe and ask that help do your part & clean high touch areas before you leave from your visit.  If you do not have a medical grade mask one will be provided for you. The guidelines state you can have 2 adults and 1 child (18yrs or younger) at a time in your suite following all guidelines. When the visit is over, they must sign out and go directly out. Please remind your family and friends that in order to keep everyone safe, we will continue to keep track of all visitors in the building.

For the safety of all of our residents & staff, and to minimize the possible risk of exposure we are requesting that visits occur in your loved one’s suite/room only, please do not access common areas, any patio areas, dining areas or walk hallways.  No food or beverage are to be consumed by any visitor during the in person visit within Rosemary Heights (however residents can).

As a reminder, the vaccine is not 100% effective, and there are new variants going around that may not be prevented by current vaccines. Please remind your loved ones not to relax the practices of hand hygiene, physical distancing, and other safety measures that will keep them safe and healthy.


To request  visit times/dates email this address  rhsv-familyvisits@retirementconcepts.com  for visitation.



X Remove your mask at any time

X Please do not touch your mask (sanitize hands if so)

X Do not drink or eat during your visit

X Drop in without an appointment

Our team members first & main priority is the wellbeing & care of our residents that reside at Rosemary Heights.


Long term Care:  If you would like to take a resident out, you must still schedule this in advance.  Please give the Nurses on the floor as much notice as possible, preferably 24hrs prior, so they can ensure your loved one is ready.

Independent/Assisted Living:  You do not need to schedule an outing for our IL/AL residents because they are able to meet you out front or at the door.  Please arrange this directly with the resident.  If you need to come up to the suite to assist the resident prior to the outing, then a scheduled visit is required.

We strongly recommend all residents follow the current Public Health Officer (PHO) order on gatherings and events.

Essential Visitors: Please know that if you are already an essential visitor you will continue to be at the request of your family member. Please note that all visitors are required to wear a medical mask when coming to visit their loved one. Cloth masks are no longer acceptable.

NO visitors will be permitted at Rosemary Heights if an active outbreak is in progress.

Recreation Program

We are happy to assist with virtual visits via FaceTime, Skype, and zoom, and we can arrange for phone calls with your loved ones.

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007.

Hair Salon

The hair salon is open! Please contact Rhonda to set an appointment, phone number is 604-626-5449 and her email address is pace_rhonda@hotmail.com.


**Delivery hours are between 9am- 3pm, 7 days a week**

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name and suite number;
  3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.

Please do not drop off items after hours, it may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours

We ask that families share this information with all parties you believe will be in contact with your loved one. We have all worked so hard together over the last year, please remain diligent in your current practice to help keep our home a safe place.

Maggie, our GM, will be taking some time off and will be out of the office July 1st and returning on Monday July 12, 2021.  Maggie will not have access to emails or voice messages during her absence. 

Here is how she can still help:

To reach the Assisted Living Nurse 24hrs a day, please call 778-545-5000 ext. 2025

To reach the Nurse on 1st floor long term care or the Overnight Nurses, please call 778-545-5000, ext. 2000/2001 or 2020 (overnight)

To reach the Nurses on 2nd floor long term care, please call 778-545-5000 ext. 2012 or 2036

To reach the Director of Care, Long Term Care -Aisa Nacorda, please call 778-545-5002 or email anacorda@retirementconcepts.com

To reach the Assisted Living Clinical Nurse Lead, Emmanuel Ng, please call 778-545-5000 ext. 1008 or email eng@retirementconcepts.com

For information on Rosemary Heights or to book a tour, please connect with Melissa Toth, Community Relations Manager at 604-209-1486, or email mtoth@retirementconcepts.com

To reach the recreation department, please call Jaylene Smillie at 778-545-5000 ext. 1007, or email  jsmillie@retirementconcepts.com


– Your team at Rosemary Heights Seniors Village (RHSV)