Friday October 30

Hello Family and Friends of Rosemary Heights:

As of today, we remain with the 1 confirmed case of COVID 19 in our resident population on the Long term care 2nd floor-East Wing.  The 2 residents on the 2nd West floor are considered recovered as of tonight at midnight & for that we are beyond grateful.

The one resident on the Long term care 2nd floor-EAST wing is showing no symptoms related to COVID 19 & is resting comfortably and remains isolated & under droplet precautions with dedicated staff tending to their needs.  Family has been contacted on a daily basis.

All 2nd floor residents remain isolated under droplet precautions in their rooms with meals being delivered via room service.  We continue to monitor all residents daily for any symptoms

The recent round of testing for 2nd floor residents and staff has resulted in all residents & staff testing negative.

We have cohorted staff to work only on their designated floors and units to avoid cross contamination.

As far as we are aware, there was no contact between long term care and independent living or assisted living floors. At this time, Independent and assisted living residents are still able to come and go (but no inside visitors), although that may change according to Fraser Health protocols for outbreak communities.  If there are changes to Fraser Health Authority protocols, we will let you know.  Currently, all in-person visitations have been halted, and in-person, skype, zoom and facetime visitations are currently on hold during the outbreak.

Please know that we will only contact family members by phone that have loved ones that test positive.


In the event of a positive Covid-19 test result for a staff member or resident, we will provide all families of residents with a daily email update that will also be posted under Retirement Concepts COVID 19 updates on our website. We also phone the families of residents if their loved one has tested positive.  Should the condition of any specific resident change, their family and loved ones will be notified immediately.


BC’s Medical Health Officer and CDC have been notified.  We are following protocols established by the Health Authority, the Office of the Provincial Health Officer and BC Center for Disease Control.

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended.


Monday – Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be held in isolation for 24 hours, sanitized and delivered directly to the residents’ suite.  Groceries for Independent and assisted living may still be delivered.

When dropping items off, we would ask that families please follow the following guidelines to ensure loved ones will receive their deliveries in a timely manner:

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name and suite number.
  3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.


We wish to thank families and loved ones in advance for their anticipated patience and cooperation.  Please join us in extending our sincere appreciation to the Rosemary Heights Seniors Village team, who are dedicated to keeping your loved ones safe and in good spirits.

Stay Safe, stay calm, & stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)