Hello family & friends of Rosemary Heights!

We are relieved to tell you that there are no current cases of COVID-19 in our residents or staff here at Rosemary Heights Seniors Village.

We are so thankful to each and every one of you.  Your support has been tremendous as we make the necessary changes to alleviate the risk of exposure to COVID-19.

We know that seeing the number of Covid -19 cases rise in the province and here on the lower mainland it is concerning but please know we are doing everything we can to keep Covid-19 out of our community. We are working together as a team to ensure we follow safe protocols for visitation and we are following the Ministry of Health and Fraser Health’s recommendations. Our team has also worked hard to make sure we have adequate PPE supplies and that all staff are trained on usage and best practices.

We will be continuing to follow the direction of our provincial Health Officer, Dr. Bonnie Henry, and our general NO VISITOR policy remains in place.

Please note that all visitors are now required to wear a medical mask when coming to Rosemary Heights. Cloth masks are no longer acceptable.

We administered flu shots for all Assisted living residents on Tuesday Nov 24^th, and Long term care residents will receive them on Dec 2nd.   Please be assured that intense safety precautions will be implemented to keep everyone safe and healthy.

Hair Salon

Sadly, the hair salon will remain closed until further notice.

Recreation

The Recreation team is starting to sort through our Christmas decorations. It won’t be long until the building is feeling festive with Christmas spirit.  The Rec staff continue to conducting 1:1 visits and small group activities. This could look like walking indoors or outdoors (weather dependant), reading, discussing news, trivia, puzzles, tea/coffee social, crafts, card games etc.  They are also going room-to-room while using appropriate PPE to check on the residents and to drop off activities to keep resident minds sharp. Again, please remind and motivate your loved ones to participate in these different activities. The Recreation team are facilitating FaceTime and Skype to the best of their abilities, while also completing their other duties.

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

Designated Visitor schedules will now be accepted in our designated meeting areas. There is no change in Mandate of number of visitors (one only) as per Health Authority – protocols remain as is:

• Each tenant and/or resident will be allotted one assigned family member for their visitations.
• Our priority is protecting the residents/tenants. Family/social visits are limited to a maximum of one designated family member or friend at a time (we are not permitted to have alternative visitors per the Provincial Health Officers).
• Please note that all visitors are now required to wear a medical mask when coming to Rosemary Heights and/or to visit their loved one. Cloth masks are no longer acceptable.
• To request  visit times/dates email this address  rhsv-familyvisits@retirementconcepts.com  for visitation.  Please include your name, contact telephone number, and name of resident your email.  Allow 48-72 hours for reply. Keep in mind that we will initially hold monthly visits only in order to accommodate everyone and it will be first come first serve.
• Please arrive a maximum of 5 minutes before visitation appointment to complete pre-screening requirements
• All visits will be held indoors now that the Fall/Winter weather may be unpredictable.
• Visits will be 30 minutes and will not be able to accommodate extended times. Please adhere to social distancing and sanitization protocol at all times. * No food or drink are permitted during these visits*. 
• AND PLEASE NOTE: Should the community have any type of outbreak, visits will cease immediately

Communication

Deliveries and Drop-offs: 

All deliveries will be sanitized and delivered directly to the resident’s suites.   Delivery times are below

Monday-Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries:

1. Please use plastic bags, no reusable bags.
2. Make sure to label all bags with resident name and room number.  No heavy deliveries
3. Try to limit drop offs to essential items – as we are inundated with drop-offs.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

Thank You 

Again I say thank you, and I hope it does not lose its meaning, as I truly am thankful to those of you doing everything you can to keep yourself and everyone here at Rosemary Heights safe.

We also wish to acknowledge our entire leadership and front-line team for their untiring efforts and support to ensure the safety of your loved ones.

Take care, and let’s take care of each other.

Stay Safe, stay calm, & stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)