Hello family & friends of Rosemary Heights!

We are relieved to tell you that there are no current cases of COVID-19 in our residents or staff here at Rosemary Heights Seniors Village.

We are so thankful to each and every one of you.  Your support has been tremendous as we make the necessary changes to alleviate the risk of exposure to COVID-19.

We know that seeing the number of Covid -19 cases rise in the province and here on the lower mainland it is concerning but please know we are doing everything we can to keep Covid-19 out of our community. We are working together as a team to ensure we follow safe protocols for visitation and we are following the Ministry of Health and Fraser Health’s recommendations. Our team has also worked hard to make sure we have adequate PPE supplies and that all staff are trained on usage and best practices.

We are trusting that you and your families are following the Provincial Health order in a cumulative effort to flatten the curve.  Until December 7th, as per the PHO, residents should only be leaving the building for essential medical appointments only not on any social visits. 

We will be continuing to follow the direction of our provincial Health Officer, Dr. Bonnie Henry, and our general NO VISITOR policy remains in place.

Please note that all visitors are now required to wear a medical mask when coming to Rosemary Heights. Cloth masks are no longer acceptable.

We administered flu shots for all Assisted living residents on Tuesday Nov 24th, and Long term care residents will receive them on Dec 2nd.   Please be assured that intense safety precautions will be implemented to keep everyone safe and healthy.

Hair Salon

Sadly, the hair salon will remain closed until further notice.


The Recreation team is starting to sort through our Christmas decorations. It won’t be long until the building is feeling festive with Christmas spirit.  The Rec staff continue to conducting 1:1 visits and small group activities. This could look like walking indoors or outdoors (weather dependant), reading, discussing news, trivia, puzzles, tea/coffee social, crafts, card games etc.  They are also going room-to-room while using appropriate PPE to check on the residents and to drop off activities to keep resident minds sharp. Again, please remind and motivate your loved ones to participate in these different activities. The Recreation team are facilitating FaceTime and Skype to the best of their abilities, while also completing their other duties.

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

Designated Visitor schedules will now be accepted in our designated meeting areas. There is no change in Mandate of number of visitors (one only) as per Health Authority – protocols remain as is:


We will now move to sending out a weekly letter every Thursday to communicate to all the families.  We will also post the weekly updates under Retirement Concepts Covid-19 Updates on our website.  You are welcome to share the newsletter we send to you with other friends & family members.


 We would like to take this opportunity to wish Bob, our maintenance manager, a very Happy Retirement, he is officially retiring as of Friday Nov 27th.   All the best to you Bob and thank you very much for the great years you have given to Rosemary Heights, you will be missed.

Deliveries and Drop-offs: 

All deliveries will be sanitized and delivered directly to the resident’s suites.   Delivery times are below

Monday-Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries:

  1. Please use plastic bags, no reusable bags.
  2. Make sure to label all bags with resident name and room number.  No heavy deliveries
  3. Try to limit drop offs to essential items – as we are inundated with drop-offs.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.


Thank You 

Again I say thank you, and I hope it does not lose its meaning, as I truly am thankful to those of you doing everything you can to keep yourself and everyone here at Rosemary Heights safe.

We also wish to acknowledge our entire leadership and front-line team for their untiring efforts and support to ensure the safety of your loved ones.

Take care, and let’s take care of each other.

Stay Safe, stay calm, & stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)