Greetings Friends & Families,

Once again, we are happy and thankful to report NO RESIDENTS or staff are presenting COVID-19 signs or symptoms at Rosemary Heights Seniors Village.

As the Province proceeds toward Phase 3 and the recent announcements (please see formal announcement from our Corporate Office below), there is a lot of excitement and anticipation about having visits at the home.  Once again, we continue to follow the direction of our provincial Health Officer, Dr. Bonnie Henry, and our NO VISITOR policy will remain in place until we are able to meet all the parameters for safe visits outlined by Dr. Bonnie Henry. We understand your eagerness to come and visit your loved ones, and we will be communicating the new guidelines as soon as they are in place.  We continue to appreciate all that you and your loved ones are doing to heed the precautions put in place to alleviate risk of exposure to Covid-19.

BC Health Minister Adrian Dix and BC Medical Health Officer, Dr. Bonnie Henry announced changes to Assisted Living and Long Term Care Guidelines related to COVID -19, on Tuesday June 30, 2020.

Over the next 7 to 10 days, they have asked these Care Providers to prepare written safety plans to facilitate single designated visitors to single designated areas at Care Providing Sites.

As a result, we will be working to address their requirements as quickly as possible.

We know that residents and families are eagerly awaiting this opportunity, and as soon as more detailed information is available, including the status of Sites and their readiness to safely receive visitors, we will share that information with you directly by email.

We are grateful for all your support & patience as we work towards safe visits.

Here is a link to the June 30, 2020 BC Government announcement: https://news.gov.bc.ca/releases/2020HLTH0211-001207

Should the status of Rosemary Heights change in any respect, please know we will contact families immediately.

Please note; we will be sending the update every Monday, and we welcome you to share this with all your other family members and can also be viewed at: https://www.retirementconcepts.com/covid-19-updates

We are encouraging family members and loved ones to connect with your family member via telephone call, or FACETIME or SKYPE. Please reach out to Jaylene, our Recreation Manager, by e-mail at jsmillie@retirementconcepts.com or call her at (778) 545-5000 ext 1007 to set up a schedule.

 Access to Rosemary Heights

Just a reminder to everyone that we remain on lockdown at Rosemary Heights Seniors Village. We know that continues to be an anxious period for residents, families and loved-ones – but we ask that everyone be respectful of this measure, for resident and staff safety.

We continue to ask everyone to be respectful of this measure as it is for resident and staff safety. At NO time is visiting in our main door way or outside an option. Even if physical distancing and PPE is used. The Public Health Officer in BC is stating we still need to have these measures in place.

You will be asked to leave immediately if these precautionary measures are not followed. Thank you for your understanding and helping put your family members and our staff’s health and safety first.

Deliveries and Drop-offs:

All deliveries will be sanitized and delivered directly to the resident’s suites.   Delivery times are below

Monday-Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries:

  1. Please use plastic bags, no reusable bags.
  2. Make sure to label all bags with resident name and room number.  No heavy deliveries
  3. Try to limit drop offs to essential items – as we are inundated with drop-offs.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

Reminders for your loved one to Stay Safe:

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

  1. Practice social distancing (6 feet apart)
  2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
  3. Avoid touching eyes, nose and mouth
  4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

Stay Safe, stay calm, & stay kind,

– Your team at Rosemary Heights Seniors Village (RHSV)