We hope you are all staying safe and healthy!
NO RESIDENTS or STAFF are presenting COVID-19 signs or symptoms. Should the status of Rosemary Heights Seniors Village change in any respect, please know that we will immediately contact families.
We want to applaud the tremendous effort and commitment of our staff. They have shown and continue to show incredible teamwork and devotion in all departments, to our residents, and to each of you.
The residents express their gratitude at every opportunity for the hard work the staff are doing to keep them safe. It is such a pleasure to be of service to this special group of people. Several of the residents are still taking their walks around the Community and the grounds are all in bloom right now we have completed the pressure washing & hung the beautiful hanging baskets, next will be patio furniture and before we know it the summer sunshine will bath us with warmth.
We continue to follow the direction of our public health officials to the letter, and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:
We are using FaceTime and Skype to connect families. Please, we encourage you to sign up(yes- even for Assisted Living families too), if this is something you would like to do, please reach out to Jaylene, our Recreation Manager, by e-mail at firstname.lastname@example.org or call her at (778) 545-5000 ext 1007 to set up a schedule. She will be happy to confirm a date and time to connect you with your loved-one.
Deliveries and Drop-offs:
With Mother’s Day approaching this week (Sunday May 10), we wanted to you all to know any Mother’s Day gifts/deliveries will need to take place on the Saturday beforehand between 1- 3pm (Saturday May 9, 2020). We will not be able to do any deliveries on Sundays.
All deliveries will be received at the front entrance. This includes groceries, medications, gifts. All will be sanitized and delivered directly to the resident’s suites.
Just a reminder dropping off items; Monday-Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries:
As mentioned previously, we changed the dining room to ensure residents are distancing. We are happy to report that things are going as well as can be expected.
We are really wanting to keep the dining room open. If we see that residents are not abiding by the social distancing, we may close down the dining room & work towards transitioning to room service for both lunch and dinner (this will be for Assisted Living residents only). We need to focus on what is best for your loved-ones. If we go to room service, we will update all families.
Reminders for your loved one to Stay Safe:
Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:
All measures that we are currently taking are necessary and have resulted in the building remaining COVID negative. We have done this together as a team with all of you, and we certainly appreciate your commitment in assisting us make this happen. We know you are all missing your loved ones, and are working towards some compromises that we think will be beneficial for everyone. Please stay safe, enjoy the sunshine and know that “This too shall pass”.
The Rosemary Heights Seniors Village Team