Hello Everyone!

We are happy to report today we have no new resident or staff displaying any symptoms of COVID-19 here at Rosemary Heights Seniors Village.

It has been wonderful to have the warm, sunny skies, it is amazing how the sunshine brings out the best in everything!  We are looking forward to bringing out the patio furniture and anticipate blooming, colorful flowers/plants for everyone to enjoy.

Current BC Provincial Medical Health Orders can be found here and new provincial travel restrictions can be found here. Current Medical Health Orders have Travel restrictions for non-essential travel in B.C. in place to stop the spread of COVID-19 through MAY 25, 2021. Please stay local and travel only when needed.

It is so important to follow the directions to keep yourself and everyone else safe.

Please understand there are still risks associated with this and our guidelines and protocols are in place to do all we can to keep our community safe. We ask families and friends to practice safety and caution in order to keep all of our residents and team members safe and healthy during this time


Just a friendly reminder that personal taxes are due on April 30, 2021. In addition, the BC Recovery Benefit is available for your loved one through June 30, 2021. Visit the website for more information.


We are pleased to announce a change coming to our community and the transition to change to a Special Care Dementia Unit for responsive behavior residents.  It is called a Behavior Support Transition Neighborhood (BSTN).

Sometimes a person is not able to communicate and they might use behaviors to tell us what they want or need.  These behaviors can include hitting, kicking, yelling out and/or cursing. We call these responsive behaviors. If these behaviors become a safety concern for the person or others, they might need to move into this separated neighborhood within our care home.

The unit is intended to meet the special needs of our residents with more specialized recreation programs, clinical programing and increased staffing again to support the needs of this specific client population.

Over the next month or so, we will be working with the Health Authority to prepare for the roll out of the program and the admission of new clients to the unit.

You will find a FAQ attached in this email to help answer some common questions you may have.


Next week, May 17-21, the building, & patio areas will be pressure washed, we have notified all the residents to remove all items off their balconies (in Assisted Living) and staff on Long term care will ensure all windows are closed.   Any item left out on the residents patios will be left at their own risk.


We will continue to have a Screener/Greeter at the front doors which all visitors must come to and be pre-screened, temperature taken and sign in. You will also be provided a sanitization kit that contains a medical graded cleaning wipe and ask that help do your part & clean high touch areas before you leave from your visit.  If you do not have a medical grade mask one will be provided for you. The guidelines state you can have 2 adults and 1 child (18yrs or younger) at a time in your suite following all guidelines. When the visit is over, they must sign out and go directly out. Please remind your family and friends that in order to keep everyone safe, we will continue to keep track of all visitors in the building.

For the safety of all of our residents & staff, and to minimize the possible risk of exposure we are requesting that visits occur in your loved one’s suite/room only, please do not access common areas, any patio areas, dining areas or walk hallways.

As a reminder, the vaccine is not 100% effective, and there are new variants going around that may not be prevented by current vaccines. Please remind your loved ones not to relax the practices of hand hygiene, physical distancing, and other safety measures that will keep them safe and healthy.



Residential Care:  If you would like to take a resident out, you must still schedule this in advance.  Please give the Nurses on the floor as much notice as possible, preferably 24hrs prior, so they can ensure your loved one is ready.

Independent/Assisted Living:  You do not need to schedule an outing for our IL/AL residents because they are able to meet you out front or at the door.  Please arrange this directly with the resident.  If you need to come up to the suite to assist the resident prior to the outing, then a scheduled visit is required.

We strongly recommend all residents follow the current Public Health Officer (PHO) order on gatherings and events.

All residents, please do not visit in the home of a family member or friend at this time.

Essential Visitors: Please know that if you are already an essential visitor you will continue to be at the request of your family member. Please note that all visitors are required to wear a medical mask when coming to visit their loved one. Cloth masks are no longer acceptable.  At this time, isolation gowns and gloves are NOT required.

NO visitors will be permitted at Rosemary Heights if an active outbreak is in progress.

Recreation Program

We are happy to assist with virtual visits via FaceTime, Skype, and zoom, and we can arrange for phone calls with your loved ones.

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

Family Council Meeting

Please feel free to join our next family Council meeting, Wednesday, May 19 from 4-5pm.

Join Zoom Meeting

Meeting ID: 647 1052 4174
Passcode: 024437

Hope to see you there!

Hair Salon

The hair salon is open! Please contact Rhonda to set an appointment, phone number is 604-626-5449 and her email address is pace_rhonda@hotmail.com.


**Delivery hours are between 9am- 3pm, 7 days a week**

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name and suite number;
  3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours

This week is National Nursing Week!  We are celebrating our RHSV Nursing Team & we invite our RHSV Family to celebrate along with us! Send good wishes to our nurses on your next visit or when you speak to them over the phone. We appreciate all the hard work they do to care for our seniors and support their teams not only throughout these unforeseen times but always. THANK YOU for ALL that they do

We ask that families share this information with all parties you believe will be in contact with your loved one. We have all worked so hard together over the last year, please remain diligent in your current practice to help keep our home a safe place.

If you have any questions or general inquiries, please do not hesitate to reach out.  You can contact Maggie, General Manager at mamirani@retirementconcetps.com or call 778-545-5001.

– Your team at Rosemary Heights Seniors Village (RHSV)