Hello families and friends of Rosemary Heights Seniors Village

We hope you are all staying safe and healthy!  We are happy to report there continues to be no signs or symptoms of COVID-19 in any of our residents or staff at Rosemary Heights Seniors Village, and for that we are very grateful. Should the status of Rosemary Heights Seniors Village change in any respect, please know that we will immediately contact families.

Protocols

Aside from the single visitor policy, we are following the direction of our public health officials and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• Restricting ALL visitors from the premises/only those who have been deemed essential may enter the building at this time
• Ensuring no staff member is working in multiple facilities
• Staff are screened for their temperature upon entrance to the building, and midway through their shift
• Social distancing is occurring among residents in each facility, including during mealtimes
• Ensuring ongoing, environmental cleaning and increased frequency of high touch surface cleaning in order to break the chain of infection
• Staff and residents are committed to regular/proper hand hygiene to break the chain of infection, and wash their hands with soap and water and apply hand sanitizer frequently.

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended. 

Tax receipts  

Tax receipts have been finalized and mailed out to the responsible person. If you questions or inquires, please connect with our Admin coordinator responsible for finance, Sukhjit Kaur at skaur@retirementconcepts.com.

Visitor

Per the BC Centre for Disease Control, and Provincial Health Order directive, there are currently two categories of visitors for Retirement Communities, Essential Visitors & Designated Visitors for Social Visits.

Essential Visitors provide visits for compassionate care and/or are paramount to the patient/client’s physical care and mental well-being. The Health Authority or Facility staff will determine if a visit is essential. Whereas, Designated Visitors are for social occasion visits, and under these guidelines, each resident is permitted to have ONE designated visitor with bookings made in advance.

• Each tenant and/or resident will be allotted one assigned family member for their visitations.
• All visitors, staff, tenants and residents will be required to wear a medical grade mask while in Rosemary Heights Seniors Village. The mask MUST be worn at all times and for the duration of your visit to the building, as well as the entirety of the 30 minute visits.
• Our priority is protecting the residents/tenants. Family/social visits are limited to a maximum of one designated family member or friend at a time (we are not permitted to have alternative visitors per the Provincial Health Officers).
• To request  visit times/dates email this address  rhsv-familyvisits@retirementconcepts.com  for visitation.  Please include your name, contact telephone number, and name of resident your email.  Allow 24-48 hours for a return call/reply. Keep in mind that we will initially hold monthly visits only in order to accommodate everyone.
• Please arrive a maximum of 5 minutes before visitation appointment to complete pre-screening requirements
• Visits will be 30 minutes and will not be able to accommodate extended times. Please adhere to social distancing and sanitization protocol at all times.
• Please do not bring items for your loved one to your visit, this would include food or drinks
• AND PLEASE NOTE: Should the community have any type of outbreak, visits will cease immediately

RHSV is proud to present: 

“Caregiving during COVID-19”

March 16, 2021 from 6-7:30 pm 

Rosemary Heights Seniors Village is proud to host the Alzheimer’s Society for a Virtual Zoom Presentation on “Caregiving during COVID-19”. We will be discussing:

• Challenges of providing care during COVID-19 and how this affects you and the person you’re caring for.
• How to respond to changes in behavior and communicate in a meaningful way. 
• Importance of practicing self-care during this time and what that might look like.

Please RSVP to Melissa at mtoth@retirementconcepts.com or by calling 604-351-2200. We will email you the Zoom information, once you have registered.

Connecting Families

Our team is dedicated to ensuring our residents are able to connect to their families and loved ones.  We are happy to assist with virtual visits via FaceTime, Skype, zoom, and WeChat and we can arrange for phone calls with your loved ones.

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

Dining

What’s cooking?  Looking forward to this week’s daily home-made dinners, which are so nice to warm up with the cold winter weather we are having.  Did you know that all our delicious meals are prepared in our kitchen by our skilled team members, and all menus are reviewed by our corporate dietician to ensure we provide nutritious meals that include all Canadian Food Guidelines?  Below is a sample of a few choices of dinners that our residents have options to choose from that always include main entrée, starch option & 2 veggies.

This week we look forward to: Turkey Kiev Meatballs served with jasmine rice and sweet snap peas & savory carrots, Lemon Thyme Chicken with potato wedges au gratin, & sautéed Red Peppers & seasoned spinach, Honey Garlic Chicken served with creamy mashed potatoes & minted peas & seasoned diced turnip, and Butter Garlic Baked Salmon.

We are so grateful to our talented culinary team for providing us all with warm comfort foods.  And best of all, we do all the cooking and clean up the dishes.

Deliveries

**Delivery hours are between 9am- 3pm, Mon-Sat and closed Sundays**

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.

1. Please use plastic bags, not reusable bags;
2. Please label all bags with the resident’s name and suite number;
3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours

A big thank you to everyone for working so hard to keep Rosemary Heights safe and healthy, as well as for the kindness, understanding and support that has been shown.

A little chuckle for you today:

Has anyone else’s gardening skills improved during quarantine like mine have?

I planted myself on the couch at the beginning of March and I’ve grown significantly since!

Stay Safe, stay calm, & stay kind.

Take care, and let’s take care of each other.

– Your team at Rosemary Heights Seniors Village (RHSV)