Greetings Friends & Families,

As always, we appreciate your ongoing support and continued understanding for the strict guidelines mandated by the Health Authority. Presently there have been no changes in restrictions and site level procedures. We continue to follow these guidelines to the letter, as it is our best defense in fighting off a virus that has wreaked such havoc in communities like ours on a global scale. We share your frustrations and are grateful for your efforts and subsequent success in keeping Rosemary Heights Seniors Village Covid-free – THANK YOU!

This past Sunday was Father’s Day and although it was not filled with the simple pleasures normally associated with this special occasion, please know that we will do everything possible to be there for the fathers in our community as an extended family of sons and daughters working together to brighten up their special day. We can never replace you but we can and will be an extension of your love and respect for the men who built our communities.

Please note; effective next week and for the duration of the summer months, we will be moving to a weekly family email update schedule.  We will be sending the update every Monday

Should the status of Rosemary Heights change in any respect, please know we will contact families immediately.

Access to Rosemary Heights

Just a reminder to everyone that we remain on lockdown at Rosemary Heights Seniors Village. We know that continues to be an anxious period for residents, families and loved-ones – but we ask that everyone be respectful of this measure, for resident and staff safety.

We continue to ask everyone to be respectful of this measure as it is for resident and staff safety. At NO time is visiting in our main door way or outside an option. Even if physical distancing and PPE is used. The Public Health Officer in BC is stating we still need to have these measures in place.

You will be asked to leave immediately if these precautionary measures are not followed. Thank you for your understanding and helping put your family members and our staff’s health and safety first. 

Deliveries and Drop-offs:

All deliveries will be sanitized and delivered directly to the resident’s suites.   Delivery times are below

Monday-Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries:

  1. Please use plastic bags, no reusable bags.
  2. Make sure to label all bags with resident name and room number.  No heavy deliveries
  3. Try to limit drop offs to essential items – as we are inundated with drop-offs.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

Reminders for your loved one to Stay Safe:

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

  1. Practice social distancing (6 feet apart)
  2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
  3. Avoid touching eyes, nose and mouth
  4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

Thank you

The staff and leadership team are continuing to plan creative ways to bring joy and smiles to the face of our residents, to take the time to have a little chat and to celebrate each one, the real ‘heroes’ in this trying time.

A big thank you to everyone for working so hard to keep Rosemary Heights Seniors Village healthy, as well as for the kindness, understanding and support you share.

Stay Safe, stay calm, & stay kind,

– Your team at Rosemary Heights Seniors Village (RHSV)