Hello family & friends of Rosemary Heights!

Happy New Year!  There continues to be no signs or symptoms of COVID-19 in any of our residents/tenants or staff here at Rosemary Heights Seniors Village, and for that we are very grateful. Should the status of our Community change in any respect, please know that we will immediately contact families.  We continue to monitor all residents & staff daily for any symptoms.

We had sent out an email to all families on January 5^th notifying you the COVID-19 vaccination roll out is moving quickly and all residents & staff have been notified that we will be selected to have a vaccine clinic and receive their first dose. We expect that FHA will be starting to provide vaccinations to residents of long-term care and Assisted Living by mid-January. This work is critically important and we are working hard with Fraser Health to prepare.  

Please note that all visitors are now required to wear a medical mask when coming to Rosemary Heights. Cloth masks are no longer acceptable.

In person visits, calls

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

Designated Visitor schedules will now be accepted in our designated meeting areas. There is no change in Mandate of number of visitors (one only) as per Health Authority – protocols remain as is:

• Each tenant and/or resident will be allotted one assigned family member for their visitations.
• Our priority is protecting the residents/tenants. Family/social visits are limited to a maximum of one designated family member or friend at a time (we are not permitted to have alternative visitors per the Provincial Health Officers).
• Please note that all visitors are now required to wear a medical mask when coming to Rosemary Heights and/or to visit their loved one. Cloth masks are no longer acceptable.
• To request  visit times/dates email this address  rhsv-familyvisits@retirementconcepts.com  for visitation.  Please include your name, contact telephone number, and name of resident your email.  Allow 48-72 hours for reply. Keep in mind that we will initially hold monthly visits only in order to accommodate everyone and it will be first come first serve.
• Please arrive a maximum of 5 minutes before visitation appointment to complete pre-screening requirements
• All visits will be held indoors now that the Fall/Winter weather may be unpredictable.
• Visits will be 30 minutes and will not be able to accommodate extended times. Please adhere to social distancing and sanitization protocol at all times. * No food or drink are permitted during these visits*. 
• AND PLEASE NOTE: Should the community have any type of outbreak, visits will cease immediately

Communication

We will now move to sending out a weekly letter every Thursday to communicate to all the families.  We will also post the weekly updates under Retirement Concepts Covid-19 Updates on our website.

Deliveries and Drop-offs: 

Monday-Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries:

1. Please use plastic bags, no reusable bags.
2. Make sure to label all bags with resident name and room number.  No heavy deliveries
3. Try to limit drop offs to essential items – as we are inundated with drop-offs.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

Acknowledgements

A HUGE THANK YOU  to everyone for working so hard to keep Rosemary Heights safe and healthy, as well as for the kindness, understanding and support you share.  Your understanding and patience has meant a lot to our staff.

Stay Safe, stay calm, & stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)