Hello family & friends of Rosemary Heights!

Happy New Year!  There continues to be no signs or symptoms of COVID-19 in any of our residents/tenants or staff here at Rosemary Heights Seniors Village, and for that we are very grateful. Should the status of our Community change in any respect, please know that we will immediately contact families.  We continue to monitor all residents & staff daily for any symptoms.

We had sent out an email to all families on January 5th notifying you the COVID-19 vaccination roll out is moving quickly and all residents & staff have been notified that we will be selected to have a vaccine clinic and receive their first dose. We expect that FHA will be starting to provide vaccinations to residents of long-term care and Assisted Living by mid-January. This work is critically important and we are working hard with Fraser Health to prepare.  

The residents will be receiving the Pfizer/BioNTech vaccine. More information is available at the BCCDC website

We are trusting that you and your families are following the Provincial Health order in a cumulative effort to flatten the curve.  Until January 8th, as per the PHO, residents should only be leaving the building for essential needs/medical appointments only not on any social visits. 

NEW ORDERS: As I am sure most of you have seen Dr. Bonnie Henry’s message that until Jan 8th she wants all of us to limit people we see and stay in our bubbles, that means no outside social visits, only essential needs and medical appointments.

Please note that all visitors are now required to wear a medical mask when coming to Rosemary Heights. Cloth masks are no longer acceptable.

In person visits, calls

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

Designated Visitor schedules will now be accepted in our designated meeting areas. There is no change in Mandate of number of visitors (one only) as per Health Authority – protocols remain as is:

Communication

We will now move to sending out a weekly letter every Thursday to communicate to all the families.  We will also post the weekly updates under Retirement Concepts Covid-19 Updates on our website.

Deliveries and Drop-offs: 

Monday-Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries:

  1. Please use plastic bags, no reusable bags.
  2. Make sure to label all bags with resident name and room number.  No heavy deliveries
  3. Try to limit drop offs to essential items – as we are inundated with drop-offs.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

Acknowledgements

A HUGE THANK YOU  to everyone for working so hard to keep Rosemary Heights safe and healthy, as well as for the kindness, understanding and support you share.  Your understanding and patience has meant a lot to our staff.

Stay Safe, stay calm, & stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)