Hello families and friends of Rosemary Heights Seniors Village

We hope you are all staying safe and healthy!

We are happy to report there continues to be no signs or symptoms of COVID-19 in any of our residents or staff at Rosemary Heights Seniors Village, and for that we are very grateful. Should the status of Rosemary Heights Seniors Village change in any respect, please know that we will immediately contact families.

COVID Vaccinations Update

We have been informed from Fraser Health Authority, that the 2^nd doses of the vaccine for COVID-19 is being scheduled for around 35 days following the first does and that the date for 2^nd dose vaccines is yet to be determined.  We will keep you informed when we learn of when Fraser health will proceed.

Communication

We will provide families with a weekly email update that will also be posted under COVID updates on our Retirement Concepts website. For RHSV we send/post every Thursday.

Tax season for 2020 is right around the corner, a friendly reminder to ensure your loved one’s taxes are filed.  Tax receipts will be issued and mailed out to the responsible person by end of February 2021.

As a senior, some may be eligible for benefits and credits when you file your return:

• For more information, visit: https://www.canada.ca/en/revenue-agency.html

• goods and services tax / harmonized sales tax credit
• related provincial or territorial benefits and credits
• Canada caregiver credit
• disability tax credit
• medical expense tax credit
• home accessibility tax credit
• age credit
• pension income credit
• All deductions, credits, and expenses
• ca/taxes-seniors
• ca/cra-contact

 Visitor Policy Reminder

• Each tenant and/or resident will be allotted one assigned family member for their visitations.
• All visitors, staff, tenants and residents will be required to wear a medical grade mask while in Rosemary Heights Seniors Village. The mask MUST be worn at all times and for the duration of your visit to the building, as well as the entirety of the 30 minute visits.
• Our priority is protecting the residents/tenants. Family/social visits are limited to a maximum of one designated family member or friend at a time (we are not permitted to have alternative visitors per the Provincial Health Officers).
• To request  visit times/dates email this address  rhsv-familyvisits@retirementconcepts.com  for visitation.  Please include your name, contact telephone number, and name of resident your email.  Allow 48-72 hours for a return call/reply. Keep in mind that we will initially hold monthly visits only in order to accommodate everyone.
• Please arrive a maximum of 5 minutes before visitation appointment to complete pre-screening requirements
• Visits will be 30 minutes and will not be able to accommodate extended times. Please adhere to social distancing and sanitization protocol at all times.  Do not bring items for your loved one to your visit. 
• AND PLEASE NOTE: Should the community have any type of outbreak, visits will cease immediately

Recreation:

February is Therapeutic Recreation Month! This month we recognize the importance and diversity of TR and will be celebrating the amazing team we have here at RHSV. Therapeutic Recreation (often referred to as TR or Rec Therapy) is a profession, which recognizes leisure, recreation and play as integral components of quality of life.

Rec Therapy may sound like all fun and games – and it is fun! – but there’s a lot more to it. TR is directed toward improving basic functioning, education and opportunities for leisure. Trained TR Practitioners set goals and develop care plans which focus on the physical, social, emotional, intellectual and spiritual strengths and needs of our residents and engage them in fun and meaningful ways. These processes support the individual to maximize their independence and have the most quality of life.

This year, we decided to have a fun theme each day throughout February. Residents can look forward to Crazy Socks Day, Tall or Small day and Tacky Tourist Day, just to name a few!

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

Dining

What’s cooking?  Looking forward to this week’s daily home-made soups:

Cream of Mushroom, Navy Bean & Ham, Carrot Ginger, Harvest Vegetable, French Onion. Tortellini Chicken Noodle, Cream of Celery Soup

A wonderful way to enjoy lunch with a daily soup special, thank you to the talented culinary team for providing us all with warm comfort foods.  Today we will be serving birthday cake to celebrate all of our January Birthday Celebrants.

Protocols

Aside from the single visitor policy, we are following the direction of our public health officials and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• Restricting ALL visitors from the premises/only those who have been deemed essential may enter the building at this time
• Ensuring no staff member is working in multiple facilities
• Staff are screened for their temperature upon entrance to the building, and midway through their shift
• Social distancing is occurring among residents in each facility, including during mealtimes
• Ensuring ongoing, environmental cleaning and increased frequency of high touch surface cleaning in order to break the chain of infection
• Staff and residents are committed to regular/proper hand hygiene to break the chain of infection, and wash their hands with soap and water and apply hand sanitizer frequently.

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended. 

Deliveries 

**Delivery hours are between 9am- 3pm, Mon-Sat and closed Sundays**

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.

1. Please use plastic bags, not reusable bags;
2. Please label all bags with the resident’s name and suite number;
3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

A big thank you to everyone for working so hard to keep Rosemary Heights safe and healthy, as well as for the kindness, understanding and support that has been shown.

Take care, and let’s take care of each other.

Stay Safe, stay calm, & stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)