Hello families and friends of Rosemary Heights Seniors Village

We hope you are all staying safe and healthy!

NO RESIDENTS are presenting COVID-19 signs or symptoms at Rosemary Heights Seniors Village. Should the status of Rosemary Heights Seniors Village change in any respect, please know that we will immediately contact families.

We continue with the residents being on droplet precaution as symptoms can still occur until the morning of Jan 22^nd (only 1 more sleep).  We continue to monitor all residents for any symptoms and meals are being delivered via room service for the residents on the 2^nd floor unit.  We are continuing with our COVID outbreak protocols & enhanced cleaning through out the entire building.  We will transition everyone off of droplet precaution that morning and will open up the dining room and the recreation team will slowly restart small group programs again.

COVID Vaccinations Update

We have been informed from Fraser Health Authority, that the 2^nd does of the vaccine for COVID-19 is being scheduled for around 35 days following the first does.  We can expect our 2^nd dose to be scheduled by mid-February in our home. (our 1^st dose vaccine clinic was Jan 13, 2021)

Communication

We will provide families with a weekly email update that will also be posted under COVID updates on our Retirement Concepts website. For RHSV we send every Thursday.

Visitor Policy Reminder

Per the BC Centre for Disease Control, and Provincial Health Order directive, there are currently two categories of visitors for Retirement Communities, Essential Visitors & Designated Visitors for Social Visits. Essential Visitors provide visits for compassionate care and/or are paramount to the patient/client’s physical care and mental well-being. The facility staff will determine if a visit is essential. Whereas, Designated Visitors are for social occasion visits, and under these guidelines, each resident is permitted to have ONE designated visitor with bookings made in advance.

Please check out our most recent updates/changes:

• Each tenant and/or resident will be allotted one assigned family member for their visitations.
• All visitors, staff, tenants and residents will be required to wear a medical grade mask while in Rosemary Heights Seniors Village. The mask MUST be worn at all times and for the duration of your visit to the building, as well as the entirety of the 30 minute visits.
• Our priority is protecting the residents/tenants. Family/social visits are limited to a maximum of one designated family member or friend at a time (we are not permitted to have alternative visitors per the Provincial Health Officers).
• All visitors will be required to bring a mask and wear for the duration of the visit
• To request  visit times/dates email this address  rhsv-familyvisits@retirementconcepts.com  for visitation.  Please include your name, contact telephone number, and name of resident your email.  Allow 48-72 hours for reply. Keep in mind that we will initially hold monthly visits only in order to accommodate everyone.
• Please arrive a maximum of 5 minutes before visitation appointment to complete pre-screening requirements
• Visits will be 30 minutes and will not be able to accommodate extended times. Please adhere to social distancing and sanitization protocol at all times.  Do not bring items for your loved one to your visit. 
• AND PLEASE NOTE: Should the community have any type of outbreak, visits will cease immediately

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

Recreation:

The recreation team are preparing activities to ensure residents can have fun, exercise and socialize with each other in our community. Arts and crafts, active games, and brain games are just some of the programs that we are enjoying. Please remind and motivate your loved ones to participate in these smaller group activities.

Protocols

Aside from the single visitor policy, we are following the direction of our public health officials and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• Restricting ALL visitors from the premises/only those who have been deemed essential may enter the building at this time
• Ensuring no staff member is working in multiple facilities
• Staff are screened for their temperature upon entrance to the building, and midway through their shift
• Social distancing is occurring among residents in each facility, including during mealtimes
• Ensuring ongoing, environmental cleaning and increased frequency of high touch surface cleaning in order to break the chain of infection
• Staff and residents are committed to regular/proper hand hygiene to break the chain of infection, and wash their hands with soap and water and apply hand sanitizer frequently.

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended. 

Deliveries

**Delivery hours are between 10a- 2pm, Mon-Fri and Saturdays   from 1-3pm and closed Sundays**

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.

1. Please use plastic bags, not reusable bags;
2. Please label all bags with the resident’s name and suite number;
3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

Acknowledgements

Again I say thank you, and I hope it does not lose its meaning, as I truly am thankful to those of you doing everything you can to keep yourself and everyone here at Rosemary Heights safe.

We also wish to acknowledge our entire leadership and front-line team for their untiring efforts and support to ensure the safety of your loved ones.

Take care, and let’s take care of each other.

Stay Safe, stay calm, & stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)