Hello families and friends of Rosemary Heights Seniors Village

We hope you are all staying safe and healthy!

NO RESIDENTS are presenting COVID-19 signs or symptoms at Rosemary Heights Seniors Village. Should the status of Rosemary Heights Seniors Village change in any respect, please know that we will immediately contact families.

We do have one team member that was confirmed COVID-19 positive and that staff member is currently home and in self-isolation.

We continue with the residents being on droplet precaution as symptoms can still occur until the morning of Jan 22^nd.  We continue to monitor all residents for any symptoms and meals are being delivered via room service for the residents on the 2^nd floor unit.  We are continuing with our COVID outbreak protocols & enhanced cleaning throughout the entire building.

All group programs have also been paused for that floor, however, we will continue with video calls as scheduled. In person visits will continue for all residents, EXCEPT Queens (2^nd Floor West).

Today was a big day for everyone here at RHSV.  We were kept busy completing all of the residents who chose or had family help with their consent, to get COVID 19 vaccines, this includes everyone in Assisted Living and in Long Term Care 1^st & 2^nd floors including all residents on droplet precaution.  It was a slow start and we ended up waiting for the Fraser Health team to get the vaccines ready, but everybody did a great job, many brave faces, and no tears.   We will now wait until we are given the date for the 2^nd dose of the vaccine and I will happily share that date with you all.

Protocols 

We are following the direction of our public health officials to the letter and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• restricting ALL visitors from the premises except those deemed essential
• ensuring no staff member is working in multiple facilities
• staff are working strictly within an assigned unit and not multiple units
• staff are removing outside clothing and footwear before entering the premises
• staff & residents are screened for their temperature twice daily and are monitored for symptoms
• social distancing is occurring among residents in each facility, including during mealtimes
• appropriate application and removal of personal protective equipment (PPE), and the use of individual slings (cloth component of a personal lift).
• ensuring ongoing, environmental cleaning and increased frequency of high touch surfaces in order to break the chain of infection
• staff and residents are committed to regular/proper hand hygiene to break the chain of infection, by washing their hands with soap and water and applying hand sanitizer.

Communication

As a result of the one confirmed case of COVID-19, we will provide families with a weekly email update that will also be posted under COVID updates on our website. For RHSV we send every Thursday.

Protocols

BC’s Medical Health Officer and CDC have been notified. We are following protocols established by the Health Authority, the Office of the Provincial Health Officer and BC Center for Disease Control.

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended. 

Deliveries

**Delivery hours are between 10a- 2pm, Mon-Fri and Saturdays   from 1-3pm and closed Sundays**

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.

1. Please use plastic bags, not reusable bags;
2. Please label all bags with the resident’s name and suite number;
3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

Acknowledgements

I want to applaud the tremendous effort and commitment of all our staff. They have shown and continue to show incredible teamwork and devotion in all departments, to our residents, and to each of you.  I am humbled to work alongside this group of extraordinary people.

And a big thank you to our extended family & friends for working so hard to keep Rosemary Heights safe and healthy, as well as for the kindness, understanding and support you share.

– Your team at Rosemary Heights Seniors Village (RHSV)

Let’s keep each other safe and healthy.