Hello families and friends of Rosemary Heights Seniors Village

On Feb 7th, we were informed that a case of COVID-19 has been confirmed involving a staff member at Rosemary Heights Seniors Village in our Assisted Living building only. That staff member is currently home and in self-isolation.  Their last day of work was February 3, 2021 on all 3 floors in the Assisted living building.

We have received the test results back for the residents and the staff that were tested in Assisted Living and they have all come back negative.  No residents or staff are displaying any COVID symptoms and we are continuing to monitor staff and residents daily, as well we are continuing with our enhanced sanitization plan.

At this time, we are still deemed on an enhanced monitoring on the Assisted Living building and must continue with ceasing in person visits, residents remain in their rooms with meals being served via room service and group activities are halted as per Public Heath & Fraser Health.  We are continuing to monitor staff and residents daily, as well we are continuing with our enhanced sanitization plan.   Please know that if your family member tests positive, you will receive an immediate phone call and they will continue these calls daily to keep you updated.

We have been instructed by Fraser Health that we will be retesting all the staff & residents in the Assisted Living building again on Monday Feb 15th to ensure everyone remains healthy before we resume daily activities.

We have encouraged all residents to call the staff with any concerns or needs should they need anything 24/7. With the changes to meals being delivered via room service, times may be slightly delayed

Please continue to communicate positively with your loved one daily.  The care and safety of residents is our number one priority, and we are treating the situation very seriously.

Long term care 

For all residents in Long term care, dining rooms are open, small group activities are still occurring as well as zoom, FaceTime, & skype calls however we cannot proceed with in person visits as the space we use is located in our Assisted Living building.  Any deemed essential visitors for the long term care residents should continue with your schedules.

Communication

As a result of the one confirmed case of COVID-19, we will provide families with an email updating you on Monday, Wednesday and Fridays.  Should the condition of any resident change, their family will be notified by phone immediately.   

Protocols

BC’s Medical Health Officer and CDC have been notified. We are following protocols established by the Health Authority, the Office of the Provincial Health Officer and BC Center for Disease Control.

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended.

Deliveries

**Delivery hours are between 9am- 3pm, Mon-Sat and closed Sundays**

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name and suite number;
  3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

Acknowledgements

We know that this is a stressful time and we want to ensure we keep everyone healthy, and we will continue with the safety protocols even if you feel they are extreme, this is what we need to do.

We wish to thank the families who continue to send us positive, thoughtful kind words of encouragement and we thank you in advance for their anticipated patience and understanding, we do know how stressful this situation can be for you & especially for our residents.

Please join us in extending our sincere appreciation to the Rosemary Heights Seniors Village team members, who are dedicated to keeping your loved ones safe and in good spirits.  I wish to acknowledge & thank every single team member, who continue to go above and beyond.

– Your team at Rosemary Heights Seniors Village (RHSV)