Hello family & friends of Rosemary Heights!

We are relieved to tell you that there are no current cases of COVID-19 in our residents or staff here at Rosemary Heights Seniors Village.  Tomorrow, Dec 28th, we are anticipating that we will be declared out of our enhanced monitoring outbreak and all residents will no longer be required to isolate if no one displays COVID symptoms.  We are very thankful for everyone’s patience and understanding, not just these past 2 weeks but throughout the past year.

We do hope you had a very nice couple of days and are feeling full of renewed love & energy. Guess who made an appearance on Christmas Eve?  SAAANNNTTATAA!!!  It was a flurry of excitement at the home yesterday, gifts being opened, dining rooms were set with finesse for Christmas Day dinner, residents were beautified, hair curled, fancy outfits were adorned and everyone enjoyed the festive meal (socially distanced of course) in the decorated dining rooms.  Thank you to the support service food team for the hard work and love put into creating a yummy, tasty meal.


We are trusting that you and your families are following the Provincial Health order in a cumulative effort to flatten the curve.  Until January 8th, as per the PHO, residents should only be leaving the building for essential needs/medical appointments only not on any social visits. 

NEW ORDERS: As I am sure most of you have seen Dr. Bonnie Henry’s message that until Jan 8th she wants all of us to limit people we see and stay in our bubbles. We are hoping that you can understand that in order for us to be able to do this, we need your cooperation.

Please note that all visitors are now required to wear a medical mask when coming to Rosemary Heights. Cloth masks are no longer acceptable.

Hair Salon

Sadly, the hair salon will remain closed until further notice however we have a few skilled staff that have been stepped up & with consent, refreshed many residents with a trim in our long term care neighborhoods.

In person visits, calls

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

Designated Visitor schedules will now be accepted in our designated meeting areas. There is no change in Mandate of number of visitors (one only) as per Health Authority – protocols remain as is:

Deliveries and Drop-offs: 

Monday-Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries:

  1. Please use plastic bags, no reusable bags.
  2. Make sure to label all bags with resident name and room number.  No heavy deliveries
  3. Try to limit drop offs to essential items – as we are inundated with drop-offs.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

Thank You 

We are all truly thankful to those of you doing everything you can to keep yourself and everyone here at Rosemary Heights safe.

We also wish to acknowledge our entire leadership and front-line team for their untiring efforts and support to ensure the safety of your loved ones.

Take care, and let’s take care of each other.

Stay Safe, stay calm, & stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)