Hello families and friends of Rosemary Heights Seniors Village

We are very pleased to share there are no signs or symptoms of COVID-19 in any of our residents or staff here at Rosemary Heights Seniors Village.  We continue to monitor all residents & staff daily for any symptoms.

This is a quick update letting you know that everything continues to be stable and nothing has changed since yesterday.

The Public health nurse still deems as a low risk, and they are declaring us on an enhanced monitoring outbreak until the morning of Dec 28th and the Public health nurse has indicated that these restrictions will remain in place until Dec 28th.   We will respect their decisions as they are thinking of our safety & the residents.

 Christmas isn’t a season it’s a feeling!

The feeling of Christmas is stronger than ever this year at Rosemary Heights Seniors Village!  Through the generosity of an abundance of strangers including children, students and adults shows the Spirit of Christmas that exists in the Surrey/White Rock area.  We promise to make Christmas Day special for our resident’s despite this pandemic!

As far as we are aware, there was no contact with our independent living or assisted living floors. At this time, Independent and assisted living residents are still able to attend to their essential needs, medical appointments but social visits are discouraged.  If you are selecting to take your loved one that lives in Assisted Living for Christmas dinner, we wish you an enjoyable time.   Please note this could all change should any residents or staff become symptomatic.

COVID 19 Vaccine

We have just received our notification from Fraser Health to have 15 of our staff members vaccinated. Below is an exert from Fraser Health

COVID-19 Vaccination Clinics at Fraser Health:

Please know that the care and safety of residents is our number one priority. We will always act swiftly and with purpose to keep everyone safe.  

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

For all long term care units 1st & 2nd floors, if you have an in person visit scheduled from now until Dec 27th, these are now all cancelled and all group activities have been paused for 2nd floor. We have already started booking in person visits from Dec 28th on wards.

Also, please keep in mind that we will be limiting all zoom, skype, FaceTime calls on Dec 25th to 15 minutes max to ensure we are able to get as many people as possible. Thank you for your understanding!

Designated Visitor schedules will now be accepted in our designated meeting areas. There is no change in Mandate of number of visitors (one only) as per Health Authority – protocols remain as is:


As a result of the one confirmed case of COVID-19, we will provide families with a daily email update that will also be posted under COVID 19 updates on our Corporate website. Should the condition of any resident change, their family will be notified by phone immediately.


We are following protocols established by the Health Authority, the Office of the Provincial Health Officer and BC Center for Disease Control.

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended. 


**Holiday Deliveries**

**We will happily deliver any of your loved one’s holiday deliveries every day (except Sundays) including Dec 24th   and Dec 25th between 10a- 2pm, and Dec 26th   from 1-3pm and closed Sunday Dec 27th **

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name and suite number;
  3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.

Please try not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.


We would like to send a big “THANK YOU” out to all of our amazing residents and families for all the wonderful treats you have dropped off for the staff here at RHSV.  Your generosity is greatly appreciated and the treats have been enjoyed immensely by all the staff.

We also wish to acknowledge our entire leadership and front-line team for their untiring efforts and support to ensure the safety of your loved ones.

– Your team at Rosemary Heights Seniors Village (RHSV)