Hello everyone,

We are happy to report today we have no new residents or staff displaying any symptoms of COVID-19 here at Rosemary Heights Seniors Village.

The COVID positive staff member, as you have been previously informed, is at home recovering in quarantine.

We have not been declared on outbreak, however we have been advised by Fraser Health to continue to follow our COVID protocols.

The focus is on long term care floors (both 1st & 2nd).  We have been advised to cancel all recreation programs, in person visits, and cohort residents on their respectful floors with dining rooms remaining open for now, if this changes we will notify you immediately.

If your family member displays any symptoms related to COVID, they are immediately isolated & tested. Should your loved one test positive for COVID 19 you will get a direct phone call.

As we are following the COVID exposure protocols, we are not permitted to have any visitors into the building (this includes assisted living & long term care) at this time except for essential visitors. Once this changes, we will provide the direction on how to book in person visits.


COVID guidelines were extended and new restrictions were put in place this week from the Province. I have included links to both the travel restrictions and other restrictions below.  It is so important to follow the directions to keep yourself and everyone else safe.



To learn more about registration, booking and getting vaccinated visit


Recreation Program

Our team is dedicated to ensuring our residents are able to connect to their families and loved ones.  We are happy to assist with virtual visits via FaceTime, Skype, and zoom, and we can arrange for phone calls with your loved ones.

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007


Residential Care:  currently Long term care (LTC) residents are NOT permitted to leave on any social visits per the MHO & Fraser Health to minimize any possible exposure into the community unless it is deemed essential (doctor’s appointment only).

The exposure DOES NOT impact any assisted living residents at this time.

Assisted Living (AL) residents will be permitted to leave Rosemary Heights with family. No visitors will be permitted in the building unless the family member is deemed essential (and they should know if they are).

Any changes will be communicated with these emails.

We strongly recommend all residents follow the current Public Health Officer (PHO) order on gatherings and events.

All residents, please do not visit in the home of a family member or friend at this time.

NO visitors will be permitted at Rosemary Heights until further notice.

Hair Salon

The hair salon will remain closed until we get cleared from monitoring by Fraser Health & MHO.


**Delivery hours are between 9am- 3pm, 7 days a week**

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name and suite number;
  3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed. We will not be responsible for anything that is left after hours.

Stay Safe, stay calm, & stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)